Casino Operations Specialist (Dutch Speaking)

JOI Gaming (part of the JVH Gaming & Entertainment Group) is looking for a full time Casino Operations Specialist (Dutch-speaking) to join our Casino team. You will help drive the Casino operations, quickly recognise opportunities for growth and development and have the skills to effectively execute these. You will have a deep understanding of customer behaviour and motivations and can execute the strategy in a clear, structured way to significantly grow the business and take market share.

As the Casino Operations Specialist, you will report directly to the Casino Operational Manager and will collaborate & coordinate with our other Casino Operations Specialist. You will be responsible for the day to day operations of the JACKS.NL Casino and Live Casino vertical.

Requirements

Your first 30 days:

• Reviewing our current Casino offering
• Reviewing, improving, or building processes to meet our business objectives and ensure compliance
• Assessing the current and future needs for the department and reporting as needed
• Updating the Casino shop window to enhance competitiveness within the business

What you’ll do afterwards:

• Maintaining and updating the shop window of the Casino product vertical
• Building relationship management with 3rd party suppliers
• Ensuring all aspects of the product are compliant (Promotions, Product, etc.)
• Monitoring the Casino performance and customer experience of the product vertical
• Working closely with customer service and acting as third-line support to ensure best practices are standard
• Assisting in planning campaigns from idea to briefing, coordinating, and post-analyzing KPIs
• Collaborating with the Casino Manager to drive the product vertical strategy and agreed KPIs
• Keeping up to date with competitors and ensuring the competitiveness of our product
• Working with UX, marketing, or other teams to shape the product customer journey
• Advising on bonuses & event promotions in collaboration with UX, marketing, or other teams
• Collaborating with 3rd party suppliers or other stakeholders as appropriate

Who we’re looking for:

• Native Dutch-speaking proficiency is required.
• An eye for detail and the ability to properly coordinate projects from A-Z
• Structured, organized, and capable of managing multiple projects simultaneously
• Relevant market experience
• (Affinity towards) analytical and reporting skills using Word, Excel, and PowerPoint
• Knowledge of which ‘levers’ to pull to optimize product performance

Benefits

• Pension (5%) of your annual gross salary
• €1,000 Employee Benefits Package for Gym, Flights, Health Insurance, etc.
• Friday Drinks & Lunch at the Office with the team.
• Hybrid Work: Work from home twice a week.
• Remote Work: Work remotely for a total of 1 month a year.
• Birthday Leave: Enjoy an extra day off on us!
• Free Parking in Sliema next to the office (If you own a car).
• Relocation – Flight to Malta & 2 weeks self-catering apartment.