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Remote Mortgage Call Lead Specialist Representative | WFH

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Gabon

Offer summary

Qualifications:

Valid NMLS license in good standing, Minimum two years sales experience, Experience as a Mortgage Loan Originator, Flexibility to work 40-45 hours/week, Customer service experience preferred.

Key responsabilities:

Manage inbound and outbound calls
Deliver accurate mortgage product information
Assist clients with tailored solutions
Collaborate with sales and loan officer teams
Maintain client information using CRM

Get It Recruit- Real Estate Human Resources, Staffing & Recruiting XLarge https://www.get.it/

2 - 10 Employees

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Job description

Job Overview

Join our dynamic team as a Mortgage Lead Call Specialist Representative, where your passion for success and exceptional communication skills will be paramount. In this remote position, you will engage with clients and potential customers across the nation through both inbound and outbound calls. Your role will involve utilizing advanced technology to manage leads, provide vital information on mortgage options, and develop strong relationships while analyzing financial situations to offer customized solutions.

Company Culture And Values

As a prominent wholesale mortgage lender, we pride ourselves on our commitment to outstanding service and innovation. Our proprietary AI-driven Roadmap to Homeownership provides clients with clear financial guidance and personalized support. Our team of licensed Mortgage Loan Originators is dedicated to assisting clients throughout their journey, fostering a collaborative and supportive work environment.

Career Growth Opportunities

We believe in investing in our employees’ futures through comprehensive training and development programs. Our recognition in top publications and ranking among the top 1% of loan originators nationwide underscores our commitment to your professional advancement. Opportunities for career progression are readily available for motivated individuals.

Key Responsibilities

Manage a significant volume of inbound and outbound calls, delivering accurate information on diverse mortgage products.
Establish rapport with clients by actively listening and responding to their individual needs.
Assist clients in navigating their mortgage inquiries, providing tailored solutions.
Collaborate effectively with sales and loan officer teams to ensure smooth communication.
Maintain accurate client information and diligently follow up on leads using our CRM system.
Contribute to business growth by providing exceptional customer service.
Engage with clients to determine the best mortgage products and oversee loan submissions.
Ensure compliance with closing timelines and requirements.
Effectively manage various loan types including Conventional, VA, FHA, and USDA loans.

Required Skills

Valid NMLS license in good standing.
Minimum of two years of sales experience, including at least two years as a Mortgage Loan Originator or in a related role.
For newly licensed applicants, at least five years of sales experience with a willingness to undergo training.
Flexibility to work approximately 40-45 hours per week.
Excellent communication skills and professional phone etiquette.
Strong problem-solving skills and acute attention to detail.
Experience in a call center or customer service role, preferably in mortgage or finance.
Ability to cultivate positive client relationships and enhance the overall customer experience.
Basic familiarity with mortgage terminology and products is advantageous.

Compensation And Benefits