Remote Mortgage Specialist III (Customer Service, Call Center) | WFH

Job Overview

As a Mortgage Servicing Specialist III, you will be instrumental in guiding homeowners through their mortgage experience. Your role will involve providing exceptional customer service and expert assistance, ensuring clients remain informed and supported along their journey.

Key Responsibilities

• Address customer inquiries with professionalism and empathy, processing payments and establishing repayment plans.
• Foster meaningful relationships with clients by understanding their individual circumstances and delivering personalized solutions.
• Conduct thorough account analyses to identify potential issues and implement proactive measures to mitigate delinquency.
  
  

Required Skills

• Strong verbal and written communication skills, with a genuine enthusiasm for assisting others.
• Excellent problem-solving abilities, demonstrating a meticulous attention to detail and critical thinking skills.
• A collaborative mindset, capable of working effectively within a team-oriented environment.
  
  

Qualifications

• A minimum of 3 years of experience in mortgage servicing or a related customer service field.
• A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.
  
  

Career Growth Opportunities

This position offers substantial opportunities for professional advancement and personal development within our organization, encouraging you to enhance your skills while making a positive impact on the lives of others.

Company Culture And Values

We are committed to fostering an inclusive and supportive culture that prioritizes collaboration and mutual respect, creating a fulfilling work environment for all employees.

Compensation And Benefits

• Competitive salary commensurate with experience.
• A comprehensive benefits package that emphasizes employee well-being and work-life balance.
  
  

If you are passionate about making a difference and advancing your career in a thriving and supportive workplace, we invite you to apply today.

Employment Type: Full-Time