Remote Mortgage Call Specialist Representative | WFH

Job Overview

Join our dynamic team as a Mortgage Lead Call Specialist Representative, where you will be an integral part of our mission to provide exceptional mortgage solutions. This remote position allows you to utilize your outstanding communication skills and thrive in a fast-paced environment while assisting clients with their mortgage inquiries.

Key Responsibilities

• Manage a substantial volume of inbound and outbound calls, engaging with clients and prospective customers nationwide.
• Deliver precise information regarding various mortgage products and services.
• Cultivate strong client relationships through active listening and responsiveness to their needs.
• Guide clients through their mortgage inquiries by offering personalized solutions tailored to their financial situations.
• Collaborate effectively with sales and loan officer teams to ensure seamless communication.
• Maintain comprehensive client information and diligently follow up on leads using an advanced CRM system.
• Drive business growth by delivering outstanding customer service.
• Adhere to company-specific protocols while following a structured weekly schedule.
• Engage clients to assess their mortgage product needs, lock loans during the sales process, and submit initial paperless loan applications.
• Ensure compliance with the company’s 14-day closing requirements.
• Manage various loan types, including Conventional, VA, FHA, and USDA.
  
  

Required Skills

• Excellent verbal communication and phone etiquette.
• Strong problem-solving capabilities and keen attention to detail.
• Ability to excel in a high-call volume, fast-paced setting.
• Previous experience in a call center or customer service role is advantageous, particularly in the mortgage or finance sectors.
• Proven ability to establish rapport with customers, fostering a positive client experience.
• Basic understanding of mortgage terminology and products is a plus.
  
  

Qualifications

• Must possess a current, valid NMLS license or appointment in good standing.
• A minimum of two years of sales experience, including at least two years as a Mortgage Loan Originator or in a related capacity.
• Newly licensed applicants should have a minimum of five years of sales experience and a willingness to complete a month of training.
• Flexibility to commit to approximately 40-45 hours of work per week.
  
  

Career Growth Opportunities

We are committed to your professional development, offering ample opportunities for advancement, access to comprehensive training programs, and continuous learning through our robust learning management system. We support our employees' growth with company-sponsored licensing renewals and ongoing education initiatives.

Company Culture And Values

As a leading mortgage lender, we pride ourselves on fostering a culture built on innovation, teamwork, and excellence in service delivery. Our commitment to exceptional service is reflected in our strategic partnerships and cutting-edge digital solutions, which leverage advanced AI technology to enhance the client experience.

Compensation And Benefits

• Performance-based bonuses and an attractive compensation plan.
• Access to proprietary AI Mortgage Solutions for a streamlined client experience.
• Comprehensive marketing support and virtual assistant assistance.
• Featured in top publications, showcasing our industry impact.
• Ranked among the top 1% of loan originators nationwide.
• Enjoy a competitive salary structure as a wholesale mortgage lender, with a same-day approval process and rapid 14-day closing time, along with access to over 30 lending options, including banks and private lenders.
  
  

Apply Today!

Embark on a rewarding career with us, where you will play a vital role in transforming the homeownership journeys of clients across the nation. Don’t miss this opportunity to join a company that is renowned for its commitment to excellence in mortgage lending.

Employment Type: Full-Time