Remote Call Specialist Representative - Mortgage Lead | WFH

Job Overview

We are seeking a dedicated and skilled Mortgage Lead Call Specialist Representative to join our innovative team in a remote capacity. If you thrive on building client relationships and possess exceptional communication skills, we invite you to explore this exciting opportunity.

Key Responsibilities

• Manage a significant volume of inbound and outbound client calls nationwide.
• Deliver accurate and informative insights regarding various mortgage products and services.
• Cultivate strong client relationships through attentive listening and understanding their requirements.
• Provide personalized assistance for mortgage inquiries, presenting tailored solutions.
• Collaborate with sales and loan officer teams to ensure efficient communication and processes.
• Maintain precise client records and diligently follow up on leads utilizing our advanced CRM system.
• Contribute proactively to business growth by delivering outstanding customer service.
• Adhere to specified playbooks and schedules to maintain consistency.
• Engage with clients to identify optimal mortgage products and support them through the initial loan application.
• Ensure compliance with closing standards and adeptly manage diverse loan types.
  
  

Required Skills

• Current, valid NMLS license or appointment in good standing.
• Exceptional communication skills and telephone etiquette.
• Strong problem-solving capabilities and meticulous attention to detail.
• Ability to establish rapport with clients and ensure a positive client experience.
• Basic knowledge of mortgage terminology and products is advantageous.
• Experience in a call center or customer service setting; familiarity with mortgage or finance is a plus.
  
  

Qualifications

• A minimum of two years of sales experience, including at least two years as a Mortgage Loan Originator or in a related field.
• For newly licensed candidates, a minimum of five years of sales experience is required, alongside a commitment to complete a month of training.
• Availability to work approximately 40-45 hours weekly.
• Experience in a call center or customer service role; mortgage or finance experience is preferable.
  
  

Career Growth Opportunities

We emphasize ongoing training and professional development through a robust learning management system, alongside company-discounted licensing renewals and continuing education.

Company Culture And Values

Our organization fosters a culture grounded in excellence, collaboration, and support, ensuring our employees are equipped to succeed in their roles while delivering unparalleled service to our clients.

Networking And Professional Opportunities

Joining our team means becoming part of a respected organization recognized in top publications and ranked among the top 1% of loan originators nationwide. This role provides exceptional opportunities for networking and skill development.

Compensation And Benefits

• Competitive rates as a wholesale mortgage lender.
• Proprietary AI mortgage solutions to enhance client service.
• Same-day approval processes and a quick 14-day closing period.
• Access to over 30 lenders, including banks and private options.
• Comprehensive marketing support and virtual assistants to elevate your success.
• Competitive compensation plan based on a W-2 format with base and/or commission pay as applicable.
  
  

We invite you to apply and take the next step in your career with a company that values excellence and innovation in the mortgage industry.

Employment Type: Full-Time