Remote Collections Mortgage Specialist - WFH

Join Our Esteemed Team as a Mortgage Specialist (Collections) - Remote Opportunity

Are you ready to elevate your career in the mortgage servicing sector? We invite you to apply for the position of Mortgage Specialist (Collections) within our reputable organization. Our workplace is anchored in core values of respect, integrity, trust, and care, creating an environment conducive to both personal and professional growth.

Job Overview

In this pivotal role, you will manage early-stage collections calls (less than 120 days past due) within a blended auto-dialer framework. Your contributions will be vital in ensuring effective communication and resolution of mortgage collection inquiries.

Key Responsibilities

• Address a range of mortgage collection inquiries, including processing payments, establishing repayment plans, and negotiating delinquency resolutions.
• Research and efficiently resolve Level 1 complaints via phone, aiming for first-call resolution.
• Monitor delinquent accounts and initiate necessary collection actions by communicating with account holders and cosigners.
• Operate effectively in a dynamic, structured environment while focusing on key performance metrics for quality and productivity.
• Advocate for our products and services while prioritizing customer satisfaction and retention.
• Collaborate within your team to meet individual, team, and departmental objectives concerning service level agreements and client satisfaction.
• Undertake additional tasks and projects as assigned by your supervisor or manager.
• Make informed business decisions while ensuring compliance with relevant laws, regulations, and internal policies.
  
  

Required Skills

• Strong interpersonal, written, and verbal communication skills.
• Excellent listening and keen problem-solving capabilities.
• Adaptability to changing environments and priorities.
• A robust work ethic with a commitment to meeting deadlines and performance standards.
• Flexibility to work nights and weekends as required.
  
  

Qualifications

• High school diploma or GED is required.
• Preferred: At least 1 year of experience in the mortgage servicing industry or a call center environment.
  
  

Career Growth Opportunities

We are dedicated to facilitating your professional development. This role provides avenues for you to enhance your expertise in the mortgage servicing field within a supportive and engaging atmosphere.

Company Culture And Values

Our organization prides itself on fostering a collaborative workplace that emphasizes respect, integrity, and teamwork. We are committed to creating a diverse and inclusive environment where all employees can thrive.

Compensation And Benefits

We offer a competitive salary aligned with experience and a comprehensive benefits package, including:

• Medical, dental, and life insurance
• 401(k) with matching contributions
• Tuition assistance
• Paid time off
• Employee assistance program
• Referral program
• Vision insurance
  
  

If you are eager to embark on a fulfilling career path and contribute to a respected organization in the mortgage servicing industry, we encourage you to apply today! Please ensure you provide your best contact number and email for further communication.

Employment Type: Full-Time