Offer summary
Qualifications:
University studies in Systems Engineering or related fields (preferred), At least 1 year of experience in service desk or technical support, Experience with service desk software (e.g., ServiceNow, Jira Service Desk), Knowledge of Windows operating systems and Microsoft Office, Skills in network troubleshooting.
Key responsabilities:
- Provide technical support to users regarding software, hardware and network issues
- Diagnose and resolve technical problems related to computers, printers and IT equipment
- Manage multiple issues and support requests simultaneously, ensuring SLA compliance
- Install and update software applications and operating systems according to company standards
- Monitor and report service desk metrics such as response times and resolution rates