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Field Engineer - Printer and Desktop Support

Remote:

Full Remote

Contract:

Freelance

Salary:

33 - 33K yearly

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Valid UK Driving Licence, Proven desk side support experience, Knowledge of Microsoft Windows and Office, Experience in hardware engineering for desktops and printers, Ability to work flexible hours.

Key responsabilities:

Manage incidents, installations, and changes
Provide problem resolution and diagnostics
Improve processes for productivity and customer satisfaction
Ensure excellent customer service and compliance with company policies
Complete audits, training, and attend meetings as required

A&O IT Group SME https://www.aoitgroup.com/

201 - 500 Employees

See more A&O IT Group offers

Job description

LOCATION: North West

Pay: £17 per hour. This is the gross rate before deductions and will be paid via an umbrella company for payroll purposes.

KEY RESPONSIBILITES

Receive and manage incidents, installations and changes through the incident management system and provide real time accurate feedback on progress and completion, return all paperwork on time for contracts where required
Provide problem isolation and resolution, using diagnostic and analytical troubleshooting and liaising with A&O and customer helpdesks where appropriate
To understand current processes and work with management to improve productivity, utilisation and customer satisfaction
Provide an excellent level of customer service that exceeds customer expectations
Understand and adhere to all documented company processes and expectations including customer specific instructions.
Manage and apply the specified level of urgency to escalations and requests for information.
Assess the severity of a situation and business impact, raising management escalations when required
Attend business meetings out of hours as required
Complete all tasks/activities specified by management to be in line with business requirements
Form part of the shift/standby rota as and when required or requested by A&O management
Manage local spares and ensure all systems are updated and accurate
Complete quarterly audits
Complete all online training as requested in the timeframe specified

REQUIRED SKILLS & QUALIFICATIONS:

Ability to communicate at all levels
Valid UK Driving Licence
Ability to remain calm under pressure and work to measured response targets.
Provide physical hands and feet support for end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.
Proven desk side support experience
Proven knowledge of Microsoft Windows operating systems
Proven knowledge in supporting Microsoft Office
Proven experience as a hardware engineer in Desktop, Laptop and printer maintenance/repair
Experience of completing intrusive repairs Multi Function Printer’s (MFP).
Working knowledge of server hardware
Organised, able to manage time and prioritise tasks
Excellent administration skills
Flexible on working hours & overtime
Willing to travel and drive a Luton style van when required
Will be required to move and lift large MFPs therefor a good level of fitness will be required

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.