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Java L1/L2 Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
India, Indonesia

Offer summary

Qualifications:

4-7 years of experience, Bachelor’s Degree in Computer Science or related field, Strong understanding of Java/J2EE, Proficiency in SQL and RDBMS, Familiarity with application servers and troubleshooting tools.

Key responsabilities:

  • Monitor and support Java applications
  • Provide L1/L2 support for incidents
  • Perform initial troubleshooting and escalation
  • Collaborate with development teams for fixes
  • Document issues and resolutions
Victrix Systems & Labs logo
Victrix Systems & Labs Scaleup https://www.victrixsystems.com/
11 - 50 Employees
About Victrix Systems & Labs
WHO WE ARE We are a vibrant systems engineering start-up based out of Pune, India, that is trusted for designing the best user-focused technology solutions. We deliver human-led tech-enabled decision systems for small and medium businesses worldwide. WHAT WE DO We build intelligent systems focusing on quality, performance, and speedy deliverables using the fail-fast approach. Along the journey, we help organizations make decisions that are important to business acceleration, modernization, and customer experience to achieve their end goals. The world is changing fast, with rapid technology upgrades, redundant/skill gaps in human capital, cost optimization, go-to-market lead time, increasing customer expectations, and overall experience. Today, these are some of the challenges small and medium businesses and start-ups face. Victrix helps organizations to make the right decisions by developing frugal innovations for their digital transformation needs. At Victrix, we are a team of like-minded people who realized the need for adaptability, agility, scalability & innovation. We bring together over 30 years of collective experience in various facets of IT & Digital Transformation. Our expertise in modern digital skills coupled with industry best practices makes Victrix a partner of choice by many for digital transformation. Consulting & Implementations: Oracle Fusion Cloud } Oracle E-business suite | Oracle NetSuite | Salesforce | ServiceNow Web Development: CMS | Front-End (UI & UX) Back-End Development: Java | .Net Mobile Application Development: Android | iOS Data Engineering | Data Science & Analytics | Data Visualization Azure (Infra & Application Migration) | Google Cloud Platform | DevOps
See more Victrix Systems & Labs offers

Job description

Job Title: Java L1/L2 Support Engineer
Location: Remote
Job Type: Full-Time, Shift-Based
Experience: 4-7 Years
Shift Timings: Rotational Shifts (including night shifts)

Job Description:
As a Java L1/L2 Support Engineer, you will be responsible for providing technical support for Java-based applications and services. You will work in a fast-paced environment, troubleshoot issues, and collaborate with the development and operations teams to ensure application uptime and efficiency.
Key Responsibilities:
  • Monitor and support Java applications in production environments.
  • Provide L1/L2 support for incidents and service requests related to Java applications.
  • Perform initial troubleshooting for issues reported by users, resolving or escalating to L3 teams when necessary.
  • Identify and diagnose issues such as performance bottlenecks, memory leaks, and server crashes.
  • Collaborate with development teams for bug fixes, enhancements, and improvements.
  • Perform root cause analysis for recurring incidents and provide long-term solutions.
  • Document issues, steps taken for resolution, and preventive measures.
  • Monitor and ensure SLAs (Service Level Agreements) are met.
  • Perform log analysis, trace transactions, and identify issues in the application stack.
  • Participate in 24x7 support as part of a rotational shift.
Technical Skills:
  • Java/J2EE: Strong understanding of Java fundamentals, object-oriented programming, and enterprise applications.
  • Application Servers: Experience with servers such as Tomcat, JBoss, WebLogic, or WebSphere.
  • Databases: Proficiency in SQL and understanding of RDBMS (Oracle, MySQL, PostgreSQL).
  • Troubleshooting Tools: Familiarity with tools such as JVM monitoring, JConsole, and thread dumps.
  • Log Analysis: Experience with logging tools such as ELK stack, Splunk, or similar.
  • Version Control: Understanding of Git, SVN, or similar version control systems.
  • Basic knowledge of cloud platforms (AWS, Azure, or Google Cloud) is a plus.

Soft Skills:
  • Strong communication skills to work effectively with teams and users.
  • Ability to work under pressure in a shift-based environment.
  • Problem-solving attitude and capability to think critically under challenging situations.
  • Willingness to learn and quickly adapt to changing environments.
Educational Requirements:
  • Bachelor’s Degree in Computer Science, Information Technology, or related field.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Log AnalysisApplication ServersRelational Database Management SystemsTest ToolsSQL (Programming Language)Cloud Platform SystemJava (Programming Language)Version Control

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Critical Thinking
  • Adaptability
Are you interested?

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