German Customer Support Agent

Become part of one of the most successful companies today! Our client is looking for customer support experts in order to provide high-quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market!

Responsibilities:

• Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat
• Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)
• Supporting the customer after independently purchasing services from Facebook, as well as on Instagram and WhatsApp
• Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)
• Processing payment and billing issues
• Independent and proactive solution-finding using the constantly available knowledge base

Requirements

• Native level of German
• Fluent level of English.
• Ideally previous experience within the Customer Support field.
• Quick learner
• Independent
• Able to work under pressure.
• Excellent communication skills
• Problem solver

Benefits

• Refund of the initial flight ticket to relocate to Portugal.
• Two yearly complementary flight tickets to go to your home country.
• Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company.
• Career development, opportunities to grow within the company.
• Multicultural environment.
• Salary: 1.300 euros gross per month (12xpayments per year).
• Health package
• Performance bonuses