Customer Success Specialists

Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.

At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000+ entrepreneurs across five continents to launch and scale their online stores.

On the outside, we’re building something life-changing for entrepreneurs. Helping them achieve their goals is why we’re all here. Changing an entire industry isn’t always a straight path forward, but it’s an experience unlike anything else. On the inside, we are a fun and passionate group of people striving to build a world-class culture of freedom, full ownership, and responsibility.

On the inside, they are a fun and passionate group of people striving to build a world-class culture of freedom and responsibility. 

We are looking for a highly optmistic Customer Success Specialist who will support the company with all customer success services.

You’re excited about the role because you will... 

• Engage with Spocket users via email and online chat to help answer their questions and solve any problems they might encounter 
• Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business 
• Escalate bugs and product issues to the tech team on an as-needed basis 
• Be comfortable speaking to customers on the phone, when necessary 
• Collaborate on articles to help retailers and suppliers enhance their Spocket experience 
• Gather user feedback and feature suggestions to help form Spocket’s product strategy