Offer summary

Qualifications:

Fluency in German, both spoken and written, Proficient in English, written and spoken, Previous experience in customer support preferred, Excellent problem-solving skills, Willingness to relocate to Greece.

Key responsabilities:

Provide high-quality customer support via phone, email, and chat

Resolve customer inquiries and concerns promptly

Maintain thorough understanding of products and services

Document customer interactions for improvement identification

Collaborate with teammates to enhance customer experience

Job description

Patrique Mercier Recruitment PT is thrilled to announce a comprehensive opportunity for a German-Speaking Customer Support Representative! This remote position is designed for candidates based in Greece and includes a generous relocation package, making it an ideal choice for those looking to enhance their career while experiencing life in a beautiful country.

As a German-Speaking Customer Support Representative, you will provide exceptional support to our German-speaking clients. Your responsibilities will include handling inquiries, resolving issues, and ensuring that every customer interaction is positive and efficient. If you're eager to make a difference and embrace a new professional chapter, we want to hear from you!

Responsibilities

Provide high-quality customer support to German-speaking clients through various channels like phone, email, and chat.
Address and resolve customer inquiries and concerns in a timely manner.
Maintain a thorough understanding of our products and services to deliver accurate information.
Document customer interactions to help identify and implement improvements.
Work collaboratively with teammates to enhance the customer experience.
Participate in ongoing training to stay updated on product knowledge and improve service skills.

Requirements

Fluent in German (both spoken and written) with exceptional communication skills.
Proficient in English, both written and spoken.
Previous experience in customer support or a similar role is preferred.
Excellent problem-solving skills with a focus on customer satisfaction.
A friendly, professional attitude and strong interpersonal skills.
Ability to thrive in a fast-paced, remote work environment.
Willingness to relocate to Greece, with a comprehensive relocation package provided.

Benefits