Seasonal Customer Care Associate - Remote (Two Shifts Available)

WHO WE ARE:

BaubleBar designs accessories that make life more fun. Founded in 2010, the Company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories that are sold direct to consumer and at 8,500+ retail stores globally.

WHAT WE'RE LOOKING FOR: 

BaubleBar’s award-winning customer care team is looking for multiple Seasonal Customer Care Associates to join our exceptional team. We’re looking for compassionate, customer-focused individuals who are passionate about helping others and can effortlessly adapt to any situation.

You thrive in a fast-paced environment and work proactively to find solutions while multi-tasking like a champ. A positive, "no task is too small" attitude is a must as well as a genuine team spirit. We measure success as a team and are always willing to help support each other!

WHAT WE WANT YOU TO DO: 

• Quickly and efficiently handle a high volume of customer inquiries via email, social, and live chat while navigating multiple computer systems
• Resolve customer issues related to orders, returns, shipping, and product information
• Communicate effectively with internal teams to ensure customer satisfaction
• Maintain detailed and accurate records of customer interactions using our CRM system
• Follow company guidelines and procedures to address customer inquiries while maintaining our brand's voice and values
• Attend a training course the week of 10/14 or 10/21
• Provide 30-40 hours per week of customer support after initial training period (training will be approximately 10 hours per week to start)
• Provide availability to work as least one of the following windows: 10AM-6PM and 2PM-10PM (EST)
• Some weekend and holiday availability will be required
• This is a temporary-remote role lasting approximately 12-18 weeks

WHAT WE WANT TO SEE: 

• E-commerce experience required
• Working knowledge of Kustomer (or another CRM), Shopify and/or Netsuite strongly preferred
• Highly proficient in using computers, navigating multiple systems, and can type at a minimum speed of 50 words per minute
• Manage multiple tasks efficiently while working autonomously
• A strong work ethic and top-notch written and oral communication skills
• Proficiency using G Suite (Google Docs, Sheets, etc.)