Coordinator of Program Operations

Who We Are 

OnYourMark Education is a high dosage virtual tutoring service providing individualized early literacy virtual foundational skills instruction to early elementary students grounded in the science of reading. We partner with schools as a supplement to the literacy instruction already in place to ensure students get the foundational reading skills they need to excel!

Why We Exist 

OnYourMark exists to ensure that the students we serve learn to read by 3rd grade. We also believe that spreading an understanding of the science of how children learn to read can be transformative for tutors, teachers, children, and families. Getting foundational literacy skills right in K-2 will support children to read on grade level and diminish the need for schools to remediate at their current levels. 

Why Apply 

When you join the OnYourMark team, you commit to supporting students to become lifelong readers with the foundational reading skills to tackle future school and life challenges and adventures. Joining the OnYourMark team is right for you if you are invested in having an impact on the lives of young people, are committed to learning, and are inspired to be a part of eradicating educational inequities. Being a part of a founding team requires thriving in ambiguity and fully embracing OnYourMark’s start-up mantra, “find a need and fill the need.” 

Position Overview 

The Coordinator of Program Operations will join the Program Team at OnYourMark. They will support the Manager of Program Operations to manage the systems required for the Program Team’s successful program launch, and provide ongoing support for tutors and students, including execution of substitute management functions. They will work regularly with the Manager of Program Operations to ensure all tutor substitute needs are met, and all of the behind-the-scenes logistics of OnYourMark’s virtual tutoring program are running effectively and efficiently. 

Requirements

Qualifications 

• Track record of balancing multiple work streams with high levels of success 
• Process-oriented with strong project management skills 
• Top notch attention to detail, even when moving quickly and managing multiple streams of work 
• Data entry and experience manipulating large data sets with Excel/Google Sheets 
• A customer-service orientation when supporting an array of stakeholders to ensure the highest level of service to tutors and students
• A strong sense of possibility and growth mindset
• Love for the building process, operating in ambiguity, and creative problem solving 
• Belief that there is no job too big or too small for any teammate in start-up 
• Center diversity, equity, and inclusion of experience, thought, and action in all areas of work 

Evolving Responsibilities 

As an organization in its exciting start-up stages, this list of responsibilities is a starting place and will continue to evolve alongside OnYourMark’s growth in the next few years. This role will report to the Manager of Program Operations. 

• Support school and program-based operations and logistics 
• Support implementation and maintenance of all tech platforms required for programming (tutoring and schedule platform, curriculum platform, substitute shift support, etc.) 
• Coordinate daily substitute needs to ensure 100% of our tutoring sessions have coverage. Must be available remotely on days tutoring is occurring for the entirety of the morning shift (beginning at 7:00am Central Time Zone - expected) to provide live monitoring support, as scheduled. Live tutoring currently happens between 7am and 5pm Central Time Zone.
• Review tutor records and student data for accuracy 
• Track and verify tutor hours in tutoring, coaching and PD sessions to ensure accurate payroll 
• Collaborate with the Manager of Program Operations to ensure strong and efficient program implementation 
• Other duties as assigned due to the evolving needs of a growing organization 

Benefits

Our work is fully virtual. Offices are based out of a home office, anywhere in the U.S. Some travel may be required. OnYourMark offers a competitive benefits package. Expected compensation at or around $55,000 – $65,000 annually, commensurate with experience.