The Opportunity
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.
Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
Join our team as the expert you are now and create your future.
Position Summary
Emerson Health’s revenue cycle operations are jointly operated by Huron and Emerson Health. Huron provides strategic revenue cycle operations leaders (managers and above are employed by Huron), while revenue cycle associates and supervisors are badged and employed by Emerson Health. Emerson, like all other providers in the market, is under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Emerson Health, in collaboration with Huron, must empower leaders, clinicians, employees, affiliates, and communities to build a culture that fosters innovation to achieve the best outcomes for patients and succeed long-term.
Learn more about Emerson Health here: https://www.emersonhospital.org/?utm_source=gmb&utm_medium=organic&utm_campaign=reputation&utm_content=listing
Joining the Huron Managed Services team means you’ll help Emerson Health evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.
The Pre-Service Financial Representative supports the Revenue Cycle by financially clearing urgent and/or elective cases. In addition to contacting payers and providers to secure authorizations and/or initiate notices of admission, the representative may be responsible for informing patients of payment requirements, alternative financing, or charity care programs. When required, this individual will relay information to patients in a friendly, clear manner to provide excellence excellent customer service. This role is a largely remote position supporting a virtual business office. As such, this role requires frequent and effective communication via phone, email, and instant messaging with the various engagement teams. Strong oral and written communication skills, analytical skills, ability to work independently, and be self-motivated are required.
This Position will is hybrid with with weekly and will require one or more days in Emerson Health's Concord, MA office
Qualifications
- Verifies patients’ insurance benefits and information, as well as obtains pre-authorizations from third party payers in accordance with payer requirements, and/or initiates notifications of admission
- Resolves authorization denials by providing additional information, documentation, and appeals
- Completes retro-authorizations for urgent and add-on cases as allowed by insurance providers
- Documents all payer communications and pre-service financial conversations, including payer decisions, collection attempts, and payment plan arrangements
- Provides patients with personalized estimates of their financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services
- Informs patients of the timeframe for enrolling a newborn in coverage, provides any documentation or guidance for the patient to enroll their child prior to or after the anticipated delivery date
- Communicates as needed with registration staff and financial counselors
- Reports all identified compliance risks to appropriate leadership
- Other duties and responsibilities as assigned
- The Pre-Service Financial Representative will report to an HMS Supervisor
Qualifications
- Two years of appropriate work experience that would indicate a high level of communication skills and knowledge of the modern revenue cycle
- Broad Knowledge of Government Programs and Insurance Regulations
Knowledge, Skill & Ability
- Proficiency with Microsoft office suite (Excel, Word, PowerPoint, Outlook, Visio, SharePoint)
- Ability to pay close attention to details; strong follow-up and follow-through skills
- Requires the use of independent judgment, discretion and decision making abilities
- Ability to interact with internal and external customers in a professional manner
- Ability to ramp up on a client’s environment, processes, historical context, and systems to provide support to an engagement as soon as possible
- Demonstrates a solid understanding of and adheres to all Huron Healthcare compliance program requirements
- May be requested to work overtime and/or weekends to fulfil client requirements
Work Environment:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
• This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time.
The estimated compensation range for this job is $17 - $25 per hour. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.
Posting Category
Healthcare
Opportunity Type
Regular
Country
United States of America
