INSIDE SALES REP

Description

Summary: Under general supervision of the Call Center manager to perform a wide range of inside sales rep duties to stimulate new sales by creating, monitoring, and managing orders with correct pricing and product availability. Initiate sales and provide customers with quotes, sets up satellite phone (Iridium) activations, offers new customers credit terms, and is the liaison between customers, company credit departments, and sales teams.

Incumbents are expected to manage responsibilities with an awareness of customer service and support, sales goals, product delivery, and warranty issues. Services will be delivered and work completed in an effective and timely manner per customer and company expectations.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Generate inbound and outbound sales with established and prospective customers.

• Takes initiative to provide proactive customer support from first contact thru order completion, to product receipt, ensuring continuous product and customer support.

• Takes action and creates solutions to resolves complaints and removes road blocks for customers, researches best delivery method and delivery status to meet customer deadlines.

• Research and quote pricing for products accessories, options, warranty(ies), licensing.

• Offers products and promotions to meet customer needs and reach sales goals.

• Input customer profile, orders, account, rebilling, and other data into computer system and spread sheets. File and organize papers and desk area.

• Other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS:

Knowledge of:

• Selling products, accessories, credit, warranties, licensing.
• Positive customer service, meeting customer needs, meeting sales goals.

Ability to:

• Meet challenges with resourcefulness. Identifies and resolves problems in a timely manner. Gathers and analyzes information. Develops alternative solutions per experience and logic.

• Sets and achieves challenging goals. Demonstrates persistence and overcomes obstacles. Follows through on commitments.

• Understand, explain to others, and interprets documents such as product manuals, credit terms, warranties, licensing, order / delivery forms.

• Balances team and individual goals and responsibilities. Gives and receives constructive feedback. Contributes to building a positive team spirit.

• Follows policies and procedures. Completes tasks correctly and on time. Supports individual, dept., and company goals.

• Is consistently at work, to meetings, and appointments on time as scheduled. Notifies manager as much in advance as possible, of absences. Communicates to the manager, responsibilities to be covered by others while absent.

• Represent the company effectively in- and out side the organization.

• Communicate effectively orally and in writing via clear, concise, accurate and persuasive methods.

• Observes safety and security policies and procedures. Reports unsafe conditions. Uses equipment and materials properly to ensure safe operations and outcomes.

• Establish and maintain positive and effective relationships with customers, managers, employees, and others encountered in the course of work.

• Add, subtract, multiply, and divide using a calculator, software, or on paper.

• Ability to read, interpret, and write documents such as user manuals, instructions, safety rules, policies and procedures, warranty(ies), agreements, e-mails in English.

Education, Training, and Experience:

• Minimum of a high school diploma or general education degree (GED); and six months to one year of sales experience.
• Experience using Microsoft Outlook (e-mail & calendar), Excel, data base software,
• Intranet, Internet, Vendor websites, telephone, copier, and other standard business equipment and software.
• A valid state driver’s license may be required for certain assignments.