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Customer Support Associate (Seasonal)

Remote:

Full Remote

Contract:

Fixed term

Salary:

35 - 38K yearly

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Flexible availability for weekend shifts, Strong writing and communication skills, 1-2 years of customer support experience, Knowledge of fantasy sports or sports betting.

Key responsabilities:

Address user inquiries utilizing open communication
Gather information for prompt solutions across teams
Provide live chat support for account and gameplay queries
Facilitate smooth onboarding for new users
Deliver exceptional technical assistance to users

Underdog Fantasy Leisure & Entertainment Scaleup https://underdogfantasy.com/

201 - 500 Employees

See more Underdog Fantasy offers

Job description

Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

Approach user inquiries with a cool, open-minded approach and make sure that their concerns are being fully heard
Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
Create a lasting impression on every user through transparent, open, and honest communication
Assist with Tier 1 level customer inquiries ranging from account creation to gameplay explanations
Show up everyday with a positive attitude and excited to help the team collectively reach its goals
Deliver exceptional customer support via live chat, addressing inquiries related to account management and financial transactions
Offer comprehensive technical assistance to both Web and Mobile app users
Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app

Who you are:

Flexible weekday & weekend availability due to varying shifts
An optimistic and proactive individual, dedicated to finding solutions
A versatile team player, adept at navigating diverse situations with ease
A clear and concise communicator, with an emphasis on writing skills
A receptive individual who embraces new perspectives and approaches
An insatiably curious learner, driven to acquire new knowledge daily
A customer service expert, delivering exceptional support by showcasing deep product expertise
Proficient multitasker, committed to delivering high-quality work across various tasks

Even better if you have:

Experience with Intercom (or other ticketing processor systems)
Fantasy Sports and/or Sports Betting knowledge
1-2 years of customer support or related experience

Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

#LI-REMOTE