Remote Customer Support Production Specialist

Job Title: Remote Production Specialist (Customer Support)

Job Overview

Join our dynamic team as a Remote Production Specialist, where you will play a pivotal role in enhancing customer experiences. Reporting directly to the Production Supervisor, you will be responsible for delivering exemplary support to our internal and external customers, including vendors, contractors, and carriers throughout the claims process. This full-time opportunity allows for the flexibility of working from home.

Key Responsibilities

• Deliver exceptional service to internal and external stakeholders, consistently exceeding expectations.
• Manage inbound and outbound communications, providing timely updates and scheduling information regarding restoration projects.
• Maintain accurate customer databases, ensuring all interactions are properly documented.
• Oversee tasks related to cases, work orders, and service appointments, ensuring follow-ups are executed efficiently.
• Verify that repairs are completed to the homeowner’s satisfaction, adhering to estimates provided.
• Provide flexible support to other departments within the contact center as required.
• Assist in generating reports regarding claim status for carriers.
• Cultivate and maintain strong relationships with customers, ensuring trust and respect.
• Strive to meet and exceed production goals consistently.
• Undertake additional responsibilities as assigned to enhance team support and customer service.
  
  

Required Skills

• Outstanding interpersonal and communication skills.
• Strong ability to multitask while maintaining an acute attention to detail.
• Ability to cultivate and maintain accurate records, documenting all activities with precision.
  
  

Qualifications

• High School Diploma or equivalent is required.
• A minimum of three years of proven customer service experience.
• Flexibility to work various hours, including evenings and weekends.
• A reliable broadband internet connection is essential, given the remote nature of this role.
  
  

Career Growth Opportunities

We are deeply committed to the professional growth of our employees. You will have access to a supportive environment that encourages continuous learning and advancement within the organization.

Company Culture And Values

Our company thrives on a foundation of community and innovative practices that guide you through the complexities of the insurance landscape. We emphasize compassion and a commitment to making a meaningful impact in the lives of our customers and the broader community.

If you are a motivated, customer-oriented professional eager to contribute positively in a collaborative setting, we invite you to apply today and become a valued member of our dedicated team!

Employment Type: Full-Time