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Remote Healthcare Receptionist - Customer Service | WFH

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Panama, Pennsylvania (USA), United States

Offer summary

Qualifications:

High School Diploma or GED required, Medical background essential, 2 years experience in customer service, Proficient in Microsoft Office Suite, Insurance experience preferred.

Key responsabilities:

Handle inquiries from healthcare providers
Evaluate requests and confirm benefits coverage
Accurately input data to create cases
Ensure compliance with regulatory standards
Provide information on transplant benefits

Get.It Recruit - Administrative Human Resources, Staffing & Recruiting SME https://www.get.it/

2 - 10 Employees

See more Get.It Recruit - Administrative offers

Job description

Job Overview

As a remote Healthcare Customer Service Receptionist, you will be instrumental in handling incoming inquiries from healthcare providers and pharmacies. Your role will involve evaluating requests, confirming patient benefit coverage, and meticulously entering data to create cases. Your precise attention to detail will be crucial in ensuring adherence to regulatory standards and service level agreements while delivering vital information concerning transplant benefits to callers.

Key Responsibilities

Manage incoming requests from healthcare providers and pharmacies
Evaluate requests and confirm patient benefit coverage
Accurately input data to create cases
Ensure compliance with regulatory standards and service level agreements
Provide essential information regarding transplant benefits to callers
Handle an average of 20-40 calls daily

Required Skills

Strong customer service abilities
Experience in data entry
Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
Excellent problem-solving capabilities and adaptability
Exceptional verbal and written communication skills
Detail-oriented with a strong capability to follow instructions accurately
Ability to manage complex inquiries regarding benefits
Familiarity with medical coding is advantageous (though coding diagnoses is not required)

Qualifications

High School Diploma or GED is required
A medical background is essential
Minimum of 2 years of experience in customer service, call center, or high call volume roles
Must be comfortable working in a telecommuting environment with a distraction-free workspace
Experience in insurance is preferred

Career Growth Opportunities

This position presents an excellent opportunity for you to hone your customer service skills and gain valuable experience in the healthcare industry, paving the way for potential advancement in administrative or healthcare-focused roles.

Why Join Us

At our organization, we pride ourselves on our reputation for excellence and commitment to delivering top-notch service within the healthcare sector. Joining our team means becoming part of a supportive network that values professional growth and collaborative success.

Employment Type: Contractor