Offer summary
Qualifications:
Over 2 years of experience in Network Operations., University degree in Engineering, Computer Science or equivalent., Excellent command of written and spoken English and Spanish., Basic knowledge of networks and service provider functions., Understanding of incident/problem/change management frameworks like ITIL is a plus..Key responsabilities:
- Direct major incidents/events and interruptions.
- Support incident management process during major incidents.
- Develop and maintain incident management system.
- Assign incidents to appropriate personnel for resolution.
- Inform stakeholders on incident status and escalate as needed.
