Offer summary
Qualifications:
Strong written and verbal English skills, Prior customer service experience preferred, Flexible availability, including weekends, Own computer, internet, headset, desk, and chair, Proficient in customer service software.
Key responsabilities:
- Provide exceptional customer service via phone, email, and chat
- Advocate for customers, ensuring respectful interactions
- Identify and address customer issues with solutions
- Process orders and provide product/service information
- Maintain accurate records of interactions and suggest improvements