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Customer Support Happiness Officer (Italian) at Strikingly

Remote:

Full Remote

Contract:

Full time

Work from:

China

Offer summary

Qualifications:

Bilingual proficiency in Italian and English, Prior experience in customer support is preferred, Familiarity with email and live chat tools, Strong communication skills, both written and verbal, Customer-centric approach.

Key responsabilities:

Deliver high-quality customer support via email and live chat
Translate product content into Italian accurately
Review translations performed by team members
Maintain a positive demeanor while assisting customers
Uphold professionalism in all interactions

Strikingly Internet Startup https://www.strikingly.com/

51 - 200 Employees

See more Strikingly offers

Job description

Job Overview

We are in search of a Bilingual Italian - English Customer Support Agent, affectionately referred to as a Happiness Officer. This pivotal role requires an individual who is dedicated to providing exceptional and cordial assistance through our email and live chat platforms. An enthusiasm for aiding others and the ability to maintain composure in challenging situations are essential qualities for success in this position.

Key Responsibilities

Deliver high-quality customer support via email and live chat channels.
Accurately translate our product content into Italian, utilizing the tools and resources provided.
Review and moderate translations performed by fellow team members.
Uphold a positive and professional demeanor while engaging with customers.

Required Skills

Proficiency in both Italian and English.
Strong communication abilities, both written and verbal.
Capability to remain calm and effective under pressure.
Familiarity with email and live chat support tools.
A genuine passion for customer service excellence.

Qualifications

Prior experience in a customer support role is preferred.
Proven bilingual proficiency in Italian and English.
Strong interpersonal skills with a customer-centric approach.

Career Growth Opportunities

This position offers avenues for personal and professional development, including regular training sessions and opportunities to enhance language proficiency, contributing to your growth within the customer support field.

Company Culture And Values

Join a work environment that emphasizes collaboration, respect, and a commitment to exceptional customer satisfaction. We foster a culture where each team member’s contributions are valued, ensuring a supportive atmosphere that encourages kindness and professionalism.

Networking And Professional Opportunities

Become part of our esteemed organization, where you can build valuable connections within the professional community, enhancing your career trajectory and expanding your skill set.

Employment Type: Full-Time