Offer summary
Qualifications:
4+ years in Customer Success, 1 year in a SaaS environment, 2 years in network security or related discipline, 3 years leading presentations to customers, Solid understanding of technical concepts.
Key responsabilities:
- Build and nurture long-term customer relationships.
- Ensure customers achieve maximum value from Secureworks.
- Develop in-depth understanding of customer goals and use cases.
- Provide continuous education on product portfolio.
- Monitor progress towards achieving customer KPIs.