Moderator - Support Agent

We are Blaze, the fastest-growing casino in LATAM.

Founded in 2019 by a group of entrepreneurs with a passion for both entertainment and the iGaming industry, Blaze.com has raised the standard by introducing an innovative product. With over 2,000 games and more than 2,000,000 registered players, our achievements are remarkable. Overall, Blaze.com has been a major player in the online gaming industry, and its innovative technology and user-friendly platform have made it a favorite among gamers around the world.

A great opportunity for a Moderator - Support Agent to join an exciting, growing group of passionate Internet professionals based all around the world.

Job Description

• Welcome and engage customers in conversation
• Respond to requests and/or concerns via chat or email.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
• Maintain and keep platforms free from any inappropriate or illegal content.
• Ensure that the customer adheres to the game rules and regulations.
• Knowing our products inside and out to be able to provide accurate information

Requirements

• A native Portuguese speaker
• Fluent English speaker
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule, weekends and holidays.

Work Schedule

• Schedule coverage is 40 hours and can go up to 44 hours per week.

Benefits

• 100% Remote work
• Paid time off