Scheduler

Overview

This is a remote position but candidates must live within one hour of Houston, Texas. The schedule for this position is Sunday-Thursday 12 PM-8/9PM CST. 

US Anesthesia Partners is the highest-quality single-specialty anesthesia practice in the United States, with over 6,000 employees distributed across 12 states. Our clinical and non-clinical staff support each other as they work toward a common vision: Empowering people to advance exceptional care. The Scheduler performs all aspects of scheduling, including daily, nightly and weekend assignments as defined by the specific needs of the platform and/or designated region and in compliance with the guidelines and directives issues by the Board of Directors and Scheduling Committee to include but not limited to, answering incoming calls from physicians and staff, hospitals, surgery centers and patients, entering data, and maintaining multiple databases.

At this time, US Anesthesia Partners does not hire candidates residing in New York, California, Hawaii, or Alaska.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Able to proficiently navigate the scheduling system, including case entry and reading of daily schedule.
• Performs tasks with minimal supervision, including setting schedule, running the day, enter/review cases, and talking to providers, surgeons, patients, and facilities with little to no supervision.
• Completes daily summaries and check outs independently.
• Communicates to manager or physician leader or Regional Coordinator if short on manpower or if issues arise when making the schedule.
• Performs call trades and swaps for providers independently.
• Posts all cases according to platform specifics to include general patient demographics, procedure, diagnosis, location, time of case and estimated time required for completion.
• Coordinates next day’s schedule with designated leader; coordinate all added, emergency and changes to current day’s schedule with designated physician leader.
• Utilizes advanced understanding of call trades and swaps for providers
• Ensures the region has sufficient staff to cover all surgeries to include keeping the call rotation current at all times with the help of the physician scheduler
• Maintains master meeting calendar, providers call information for accounting ,and providers vacation tracking information for accounting.
• Creates and manages the holiday call schedule.
• Trains all new scheduling employees as assigned by the Scheduling manager/director.
• Participates and trains new employees on the quarterly schedule. Helps maintain team lists and call equalization reports. Ensures quarterly scheduling document is up to date.
• Assists with various reports daily and ensuring that lower levels are providing updates as needed.
• Maintains physician preferences and surgeon information in scheduling software and shares this information with the department.
• Writes and maintains scheduling policies and procedures.
• Communicates with Regional Coordinator, Operations Manager and Leadership, Scheduling Chair, and CGB as needed.
• Maintains all department documents.
• Ensures adherence to policies and procedures and maintains the ability to explain rules and procedures.

Qualifications

Knowledge/Skills/Abilities (KSAs):

• High School Diploma, Bachelor’s Degree preferred
• 1-3 years related experience and/or training at this level; or equivalent combination of education and experience
• Knowledge of medical practices and terminology.
• Ability to self-manage and assist co-workers as needed
• Previous Surgery Scheduling experience is preferred, but not required.
• Proficient in Microsoft Office, including Word, Excel and Outlook.

• Experience with a multi-line phone system. Ability to handle a large volume of phone and computer work.
• Ability to read, analyze, and interpret business reports, professional journals, technical procedures, and government regulations.
• Ability to present information and respond to questions from the groups of managers, clients, customers, and the public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to establish and maintain effective working relationships with others.

• Must have a flexible schedule with the ability to work shifts varying daily per business demands; overtime may be required at times.
• Ability to travel locally (greater metropolitan area) for meetings, training, and customer service.