Offer summary
Qualifications:
Bachelor’s degree or 8 years equivalent experience, Minimum of 4 years relevant experience, IAT Level II certification preferred, Familiarity with ServiceNow ITSM beneficial, Security clearance TS/SCI with Polygraph required.
Key responsabilities:
- Manage incidents and requests using ITIL processes
- Investigate and troubleshoot technical issues effectively
- Provide user training for applications and tools
- Conduct remote desktop troubleshooting and repairs
- Maintain records and collaborate with IT teams