Offer summary

Qualifications:

Fluent in Portuguese and English, Experience in customer service preferred, Familiarity with CRM tools, Strong analytical and problem-solving skills, Ability to work effectively in a diverse environment.

Key responsabilities:

Provide customer service through calls, emails, and chat

Troubleshoot inquiries and resolve customer issues

Maintain records in the CRM system

Collaborate with team members for improved satisfaction

Engage in training and suggest process improvements

Job description

Embark on an exciting career with Patrique Mercier Recruitment JP and find your place in sunny Greece as a Portuguese-speaking customer service representative! This unique role offers fully paid relocation, allowing you to enjoy a new cultural experience while contributing to our high-performing customer service team. As part of your responsibilities, you will assist customers by addressing their inquiries and providing solutions related to our automotive brands. Immerse yourself in Greece's stunning landscapes and vibrant culture while honing your professional skills in a dynamic work environment. If you are enthusiastic about delivering exceptional customer service and are ready for a life-changing adventure, we invite you to apply!

Responsibilities

Provide top-notch customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
Troubleshoot customer inquiries and resolve issues efficiently while maintaining a positive customer experience.
Stay up-to-date on company products and services to offer accurate assistance and information to customers.
Maintain comprehensive records of customer interactions in the company's CRM system.
Collaborate with team members to share insights and strategies for enhancing customer satisfaction.
Engage in ongoing training and development to refine your skills and improve service quality.
Contribute ideas for process improvements to elevate the overall customer service experience.

Requirements

Fluent in Portuguese, both written and spoken; proficiency in English is required.
Exemplary communication and interpersonal skills focused on customer satisfaction.
Able to work effectively in a fast-paced, diverse environment.
Strong analytical and problem-solving abilities.
Prior experience in customer service or a related field is preferred.
Familiarity with CRM tools and customer support software.
A positive mindset, adaptability, and a eagerness to explore new cultural opportunities.

Benefits