Title: Stability Resource Specialist-Spanish Bilingual
Location: Carnation, WA
Work schedule: Full time, 40 hours/week, M-F 8:30am-5pm, (Hybrid) Some in-person onsite work with remote work from home schedule opportunities after initial in-person training. Wednesdays and Thursdays onsite.
Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.
Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!
The career opportunity:
The Stability Resource Specialist (SRS) engages with a wide diversity of clients one-on-one to discuss emergent needs and partner with clients to work toward stability. The SRS assesses client eligibility for a variety of resources and services; prepares applications for financial assistance; and provides short-term navigation, support, and advocacy as requested.
This position requires both office skills such as attention to detail, organization, precision, and interpersonal skills such as compassion, empathy, and the ability to remain calm in tense or difficult situations.
What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!
- Office skills such as attention to detail, organization, precision.
- Must be comfortable working with families/individuals experiencing active trauma such as unemployment, mental illness, domestic violence, and homelessness.
- Intermediate level proficiency in MS Office suite including Word, Excel, Outlook and data systems.
- Introductory knowledge of human services.
- Ability to work in a team and independently.
- Exceptional verbal and written communication skills.
- Ability to exercise sound judgment and effective decision-making skills.
- Ability to work effectively with and provide services to a diverse population.
- Bi-lingual applicants are strongly encouraged to apply, especially those with Spanish language proficiency; Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
Examples of what you will be doing:
- Engage with families/individuals coping with financial instability and unexpected hardships.
- Evaluate client needs, provide relevant community resources, and assist in accessing resources.
- Completes a high volume of Food Market enrollments.
- Adhere to program goals and program eligibility requirements and policies.
- Practice excellent time and task management skills to complete financial assistance applications in a timely manner and reduce adverse impact of delay.
- Maintain responsive, professional working relationships with partner organizations to work collaboratively on financial assistance applications.
- Assist in covering front desk as needed.
- Develop and maintain a strong knowledge of available services both within Hopelink and in the larger community to provide helpful referrals.
- Work collaboratively with clients to set goals and develop action plans.
- Support individual/family financial health by facilitating the creation of budgets, financial literacy education, credit pulls, and by addressing barriers to stability.
- Serve as client advocate to third parties such as landlords, government agencies, third party service providers, and school districts.
How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
- Compensation: $23.40/hour ($24.40 Spanish bilingual)
- Up to 10 paid vacation and sick days annually and 10 paid holidays, Float days
- Medical, Dental, and Vision benefits after 1 month waiting period
- Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
- Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
- Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
- Annual Performance Reviews with Merit Increase Opportunities
Hopelink Mission and Values:
Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change.
Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
