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We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning.
As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.
Last year we helped over 280,000 people find their next career. Join the millions of people around the world that our specialist recruitment consultants provide with up-to-date information on career options, interesting insights and specific industry trends.
We help our customers define and implement strategies to create inclusive and equitable workplaces. Through harnessing and analysing data, we support business decision making and advise on how to access Talent Networks. We also assist in identifying attractive employer propositions by truly understanding a company’s identity, and support clients with all aspects of their Early Careers proposition, from strategic planning through to operational execution.
Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America. The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles. For more information about our global network, strategy and Group financial results, visit www.haysplc.com
The Head of Service Integration & Management (SIAM) will oversee the coordination and integration of multiple IT service providers to ensure the seamless delivery of services that meet the needs of the organisation. This role is critical for enhancing service quality, improving operational efficiency, and driving continuous improvement in service delivery. The successful candidate will lead a team of leads and work closely with various stakeholders to establish a cohesive service management framework that aligns with organisational goals. Your responsibilities include (but are not limited to):
Strategic Leadership: Develop and implement the SIAM strategy, aligning it with organisational goals and fostering a culture of service quality and innovation.
Team Management: Lead, mentor, and manage the SIAM team, promoting professional development and a collaborative environment.
Stakeholder Engagement & Relationship Management: Collaborate with stakeholders to ensure alignment on service delivery and manage escalations and strategic discussions.
Service Integration and Delivery: Oversee the integration of services from multiple providers, ensuring seamless delivery and maintaining up-to-date service catalogues.
Performance Management & Continuous Improvement: Define and track KPIs and SLAs, lead performance reviews, and foster continuous improvement.
Risk Management & Compliance: Identify and mitigate risks, ensure compliance with policies and regulations, and update risk management plans.
Budget Management & Resource Allocation: Develop and manage the SIAM budget, optimise spending, and allocate resources effectively.
Technology & Process Innovation: Implement tools and technologies to support SIAM processes, stay current with industry trends, and drive process automation and service delivery efficiency
What You'll Need To Succeed
Extensive experience in IT service management, with a proven track record in leadership roles overseeing multiple service providers.
Deep understanding of Service Integration and Management principles, frameworks, and best practices.
Proficiency in ITIL, DevOps, and Agile methodologies, along with experience using leading ITSM toolsets.
Demonstrated the ability to lead and inspire cross-functional teams and effectively manage stakeholder relationships.
Exceptional communication, negotiation, and interpersonal skills.
Strong analytical and problem-solving abilities, with a commitment to continuous improvement.
Experience of managing budgets and conducting financial analysis.
What You'll Get In Return
3-6 Month Contract (possibility of extension)
£650 - 700 per day rate Outside IR35 (via Limited Company)
The ability to work remotely from home - UK work eligibility still applies.
What You Need To Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#4607366 - Julia Hernandez
Required profile
Experience
Level of experience:Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.