Match score not available

Customer Service Representative (Earn Php 19K up to 22K package)

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Philippines

Offer summary

Qualifications:

At least 18 years old, Senior high school graduate, Ability to work a shifting schedule, Willing to work in Naga, CamSur, Advance computer knowledge.

Key responsabilities:

Navigate systems to resolve customer issues
Enhance customer relationships and loyalty
Document customer accounts for understanding
Sell and upsell communication products
Handle inquiries effectively

Quantrics Enterprises Inc. XLarge https://quantrics.com/

5001 - 10000 Employees

See more Quantrics Enterprises Inc. offers

Job description

Overview:

Care – Customer Service Representative

Job Summary: A Care Customer Service Representative aids and support to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience for various products or services.

Responsibilities:

What you’ll be doing:

Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries.
Enhance customer relationships and contribute to building customer loyalty.
Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls when necessary.
Sell, cross sell, and upsell the best communication products and services in the market.

Qualifications:

What we’re looking for:

Atleast 18 years old and above
Ability to work in shifting schedule

Willing to work in Naga, CamSur

At least Senior HS or HS Grad (old curriculum)
Advance computer knowledge and a great multi-tasker
Must have NBI Clearance prior to Job Offer
Excellent interpersonal skills

A Glimpse of what awaits you:

Salary Php 19,000 to 20,230 Base pay + 2,200 allowance + Performance Incentives + Quarterly Salary Increase*
Hybrid or Work from Home (performance-based arrangements are made after probationary period)
HMO with 2 FREE Dependents
10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash)
Life and Accident Insurance – Day 1
Optical, Medicine, and Mental Health Reimbursement
6 Months Paid Maternity Leave with Cash Assistance and competitive Paid Paternity Leave