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Customer Support & Sales Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

1-2+ years of related experience, High school degree or equivalent required, Experience with Microsoft Office and Google Suite, Previous collection, repossession or automotive industry experience preferred, Ability to type a minimum of 25 wpm.

Key responsabilities:

Provide inbound customer account support
Handle data entry and processing tasks
Ensure great customer experience consistently
Utilize databases to meet lender requirements
Administer assignments efficiently

OneTouch Direct Marketing & Advertising Large http://www.onetouchdirect.com/

1001 - 5000 Employees

HQ: Tampa

See more OneTouch Direct offers

Job description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Customer Support Representatives will provide inbound customer account and administrative processing support for a full-service automotive recovery leader, connecting customers, lenders, and repossession agents to facilitate quicker and more compliant automotive recoveries.

Responsibilities:

Provide inbound customer account support, administrative processing support and data entry, and other processing
Inbound customer service call handling
Data entry and data look up as needed
Consistently provide a great customer experience.

Administrating over acceptance of assignments from clientS/lenders
Utilize client and/or lender databases, if applicable, to execute specific lender requirements.

REQUIRED SKILLS:

Ability to work within multiple systems is a must
Ability to work efficiently in a high multi-tasking environment
Excellent customer service skills
Ability to work independently as well as within a team
Excellent communication skills, both written and verbal
Previous collection, repossession or automotive industry experience is preferred
Microsoft Office and Google suite product experience
Must be able to type a minimum of 25 wpm

Requirements

1-2+ years of related experience
High school degree or equivalent required
Must have a clear background to qualify
Drug screening required upon offer of employment

Benefits

Full-Time Hours: 40 hours per week schedule!
GREAT Earning opportunities: Competitive hourly pay
Supportive Environment: Classroom training, plus 1-on-1 support for your first week of call taking!
Benefits: Health Care Plan (Medical, Dental & Vision)
Growth: Opportunity for professional advancement as we grow!
Culture: Diverse, welcoming culture with Employee Resource Groups