Customer Experience Manager, Japan

That thing we do

We’re the Operating System for the Music Industry – a platform that pumps up the jam of every play.

We connect all players of the industry to amplify the value of music. Driven by machine learning and copyright expertise, our system pumps neutral data and authoritative knowledge to everyone along the chain. For those who make or use music, we allow them to plug in to our O.S. to ease operations, increase earnings, and get in sync with everyone else.

We kindly request that recruitment agencies refrain from reaching out, as we are not seeking their services at this time. Thank you.

What you will be doing

We are looking for a talented Client and Business Development Manager to lead the operations of a wide range of Japanese clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.

• Delivering excellent services and results to clients.
• Understanding clients’ needs and finding optimal solutions.
• Discerning the technical capabilities of the tools and the team and translating them to clients.
• Transforming clients’ challenges into opportunities for growth.
• Creating better internal processes and leading changes.
• Developing creative solutions for existing and new clients.
• Business leads acquisition and cultivation. 
• Looking after revenue growth in the Japanese market.

Requirements

All About You

• Based in Tokyo, Japan.
• +5 years experience in project management, technical account management or client support or sales in technical environments.
• Highly organized, multitasker and with strong attention to detail.
• Initiative, drive, enthusiasm and entrepreneurial attitude.
• Excellent decision-making, critical thinking and problem-solving.
• Passion about listening, asking, understanding and communicating.
• Love for teamwork and learning.
• Computer literacy.
• Be comfortable dealing with a large amount of data and numbers.
• Fluency in English and Japanese.
• Knowledge or experience in the music industry is a plus.

Expectations

30 Days: to understand BMAT service and products already sold in Japan.

60 Days: introduced to the Clients and get to understand the current situation.

90 Days: to understand other BMAT services and product not yet sold in Japan and to be able to give a business development plan.

Benefits

You Can Enjoy

• We’ll provide you with all equipment needed for you to be comfortable
• Flexible working hours and location
• Unlimited time off because we believe that you know best when you need to rest
• Flat hierarchy
• Online language classes to improve your Spanish, Catalan or English
• Online and onsite courses and music industry workshops run by inhouse experts
• You can make the role your own and run your own development

Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work.

Who the FAQ are BMAT

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 160 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re a team of pretty decent people who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

We say there’s a BMAT touch. We believe it has to do with being passionate, obsessive, nice, generous, honest, self-motivated, entrepreneurial, intrepid, crazy, extraordinary, creative, agile, human, friendly, smart, witty, talented, naive, optimistic, surprising, sensual, and nerdy, but not very hipster (unfortunately). Our way of being is always sprinkled with transparency, perseverance, flexibility, open-mindedness and trustworthiness.