Associate Financial Aid Advisor - Student Support Specialist

Overview

Are you passionate about helping students achieve their educational goals? This role involves providing exceptional financial aid support to learners throughout their journey by offering personalized guidance, answering questions, and helping students make informed decisions about their financial options.

Key Responsibilities

• Learner Support: Deliver a positive experience through personalized interactions via phone, email, chat, and text. Offer empathetic support and guidance to students before, during, and after their program enrollment.
• Team Collaboration: Participate in team discussions and brainstorming sessions to enhance performance, drive improvements, and ensure a high-quality experience for learners.
• Training and Development: Engage in initial and ongoing training sessions. Provide feedback to improve processes and contribute to the team's growth.
• Problem Solving: Proactively assess and address learner needs, helping them navigate financing options and make well-informed decisions.
• Financial Knowledge: Assist students in understanding their financing plans, including responsible borrowing, repayment processes, and tuition reimbursement options.
• System Navigation: Utilize various tools and software to optimize learner engagement and support.
• Adaptability: Embrace new concepts, processes, and systems to continuously improve the learner and team experience.
  
  

Skills And Qualifications

• Effective Communication: Ability to provide positive interactions, build personalized plans, and communicate clearly across various channels.
• Critical Thinking: Skill in analyzing situations and developing tailored solutions for students.
• Financial Aid Expertise: Knowledge of financial aid processes and commitment to ongoing learning about financing options.
• Teamwork: Ability to foster positive relationships and collaborate effectively with colleagues.
• Compliance: Understanding of ethical standards and financial aid regulations; ability to manage sensitive information with discretion.
• Organization: Strong time management skills and the ability to handle multiple tasks and priorities efficiently.
  
  

Work Schedule

• Regular Hours: Four days a week, 9:30 AM - 6:00 PM CST, and one day a week, 11:30 AM - 8:00 PM CST.
• Saturday Shifts: Occasionally required, 9:30 AM - 5:00 PM CST.
• Training Schedule: 4-6 weeks of training, Monday through Friday, 8:00 AM - 4:30 PM CST.
  
  

Compensation And Benefits

• Pay: $23.08 per hour.
• Benefits: Includes 401(k) with matching, dental and health insurance, life insurance, paid time off, tuition reimbursement, professional development assistance, and more.
  
  

Additional Information

• Travel: Occasional travel may be required. ADA accommodations are available.
• Onsite/Remote Work: Must have access to a suitable work environment, whether onsite or remote.
• Physical Requirements: Some lifting may be necessary; accommodations will be provided as per ADA policies.
  
  

Application Information

We welcome applications from all qualified individuals. The salary offered may vary based on experience, location, and other factors. For reasonable accommodations during the application process, please contact our Human Resources Department at Careers@[YourEmail].com.

Employment Type: Full-Time