German Speaking Client Care Consultant for an online payment platform

Patrique Mercier Recruitment is thrilled to present an exciting opportunity for a German Speaking Client Care Consultant for a leading online payment platform! If you are fluent in German and passionate about delivering exceptional client experiences in the fintech sector, this position is perfect for you!

In this role, you will support our clients by addressing their inquiries, resolving issues, and providing information regarding our client's online payment solutions. Your proficiency in German and your problem-solving skills will help customers navigate their payment-related concerns with ease.

Join our dynamic team and be part of a forward-thinking company that values innovation and outstanding client service.

Responsibilities

• Engage with German-speaking clients via phone, email, and chat to deliver exceptional service
• Field inquiries regarding account management, transactions, and payment solutions
• Assist clients in troubleshooting and resolving issues efficiently
• Document client interactions and maintain up-to-date records
• Collaborate with various departments to enhance the overall client experience
• Stay informed about the latest product updates and trends in the payment industry
• Participate in training sessions to continuously improve service delivery skills

Requirements

• Fluency in German and English, both verbal and written
• Experience in client care or customer support is a plus
• Strong communication and interpersonal skills
• Ability to troubleshoot and resolve issues in a timely manner
• Detail-oriented with excellent organizational skills
• Adept at using customer support tools and technologies
• Ability to thrive in a fast-paced, ever-evolving environment
• Collaborative mindset and readiness to work within a team
• A proactive attitude towards learning and professional growth

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )