M365 COE - Level 3 Technical Support at Fortrea

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.

Responsibilities:

• Introducing and implementing new features, incorporating enhancing elements for collaboration and embedding aspects of the M365 world

• Keeping a vigilant eye on the latest development within M365 to be on top of the information and poised for implementation.

• Enhance the M365 environment to meet the distinct needs of users and groups

• Implement Office/M365 setups, including configuration of conditional access policies to assure seamless cloud-based operations

• Engineer, design and implement frameworks that prioritize scalability, durability and pleasant user experience

• Keeping the overview on licensing aspects for new features and tools to raise awareness about impact of implementations for judging the financial feasibility

• Assist in coordinating change management activities, communications, and stakeholder engagement efforts to facilitate the adoption of M365 initiatives.

• Assist in the development, documentation, and implementation of governance frameworks, policies, and procedures for M365 services.

• Collaborate with cross-functional teams to address user concerns, resolve issues, and implement corrective actions in a timely manner.

• Collect, analyze, and report on key performance indicators (KPIs), metrics, and trends related to M365 service usage, adoption, and satisfaction.

• Contribute to the development of process documentation, workflow diagrams, and standard operating procedures (SOPs) to streamline operations and enhance efficiency.

• Assist in developing and maintaining documentation, user guides, FAQs, and knowledge base articles to support M365 users.

• Ensure documentation is accurate, up-to-date, and accessible, following organizational standards and best practices.

• Gather user feedback and insights to identify training needs, preferences, and areas for improvement in training materials and delivery methods.

• Guide colleagues to accurately maintain knowledge repositories and feedback mechanisms to ensure transparency, alignment, and accountability throughout the change process.

• Support user adoption initiatives by assisting in the development and delivery of training programs, workshops, and resources.

Requirements:

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Excellent communication skills to interact with stakeholders at all levels.

• Familiarity with Microsoft 365 suite, including SharePoint, Teams, Exchange, OneDrive, and Power Platform.

• Strong business analysis, ability to translate business needs to technical solutions with M365.

Strong problem-solving skills to address challenges and find innovative solutions within M365 ecosystem.

Fortrea is actively seeking motivated problem-solvers and creative thinkers who share our passion for overcoming barriers in clinical trials. Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need. Join our exceptional team and embrace a collaborative workspace where personal growth is nurtured, enabling you to make a meaningful global impact. For more information about Fortrea, visit www.fortrea.com.

Fortrea is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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