Offer summary
Qualifications:
Bachelor's degree in computer science or related field, 5+ years of experience with cloud-based contact center platforms, Experience working with customers in the USA, Strong understanding of customer service principles, Proficient in written and spoken English.
Key responsabilities:
- Provide technical support for various cloud platforms
- Troubleshoot issues and provide solutions
- Train customers on new features
- Develop and implement solutions for contact center operations