Customer Support Technical Agent (DANISH) at Cpl

We are currently recruiting fluent Danish speakers to come to Ireland and work in Technical Support. This job is a great build transferable skills, get relevant experience and start your career in Ireland. Applicants can be also already living in Ireland. Danish language level needs to be fluent and you will need a good level of English (B2 at least).

This role is an entry-level position as a Customer Support Technical Agent working with Business to Business (B2B) queries. As it is an entry-level position full training and support are provided, including support for relocation if coming from abroad. This is a great opportunity for individuals looking to develop transferable skills in customer service, IT troubleshooting, problem determination, teamwork, and quality control.

The ideal candidate has a healthy interest in technology and enjoys solving problems, is customer-focused, enthusiastic and motivated to take charge of both customer satisfaction and query resolution

Day-to-day duties:

• Answer incoming contacts via phone, mail and ticket system promptly and professionally
• Resolve B2B customer queries using the relevant tools and systems
• Work to achieve individual and team-specific goals
• Assist with mentoring new hires
  
  

Essential Competencies:

• Interested in working with IT
• Good customer service and communication skills
• Fluency in English and Danish
• Friendly and outgoing manner
  
  

Salary and benefits:

• 32.000 Euro salary plus bonus
• 1.400 Euro performance bonus
• Full training provided
• Career progression
• Casual social atmosphere
  
  

Please note that this is a FULLY REMOTE role that you can do from any part of the Republic of Ireland. Start date: September / October 2024. Please get in touch for immediate consideration.

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