Offer summary

Qualifications:

Fluency in Hungarian and English, Strong technical aptitude and problem-solving, Excellent communication and customer service skills, Ability to learn new technologies quickly, Experience in technical support advantageous.

Key responsabilities:

Provide exceptional technical support to clients

Diagnose and resolve technical issues efficiently

Collaborate with engineering for complex inquiries

Document customer interactions in CRM system

Assist in onboarding and training new team members

Job description

Join Patrique Mercier Recruitment JP as a Hungarian Technical Support Specialist for a prominent Big Tech company and embark on an exciting journey in Greece! This role includes a fully paid relocation package, making your transition an enjoyable experience while you explore the rich culture and stunning landscapes of Greece. In this position, you will provide first-class technical assistance to Hungarian-speaking customers, resolving a variety of inquiries related to cutting-edge technology products and services. Enhance your technical expertise and problem-solving skills while being part of a collaborative team that values customer satisfaction. If you're enthusiastic about technology and customer service, this position is a perfect fit!

Responsibilities

Offer exceptional technical support to Hungarian-speaking clients via phone, email, and chat.
Diagnose and resolve technical issues related to the company’s products and services efficiently.
Collaborate with engineering teams to escalate and address complex technical inquiries.
Document all customer interactions and technical problems accurately in the CRM system.
Participate in training sessions to enhance your product knowledge and support skills.
Provide feedback to improve support processes and enhance overall customer experience.
Assist in the onboarding and training of new team members as needed.

Requirements