Production Services Manager

Purpose of the Job

We are currently seeking a dynamic Production Services Manager responsible for print buying and overseeing large scale projects from concept to completion. Responsibilities include expertise in client relationship management and product delivery through constant liaison with team and suppliers on all matters relating to print and campaign management services. The primary focus of this role will deliver exceptional customer service to the client – ensuring adherence by all involved

to specified deadlines and budgets, select the most appropriate supplier, negotiate costing within defined limits and time frames for each job to ensure that internal

procedures are followed at all times.

This position will be based remotely.

Key Responsibilities

• Manage product and vendor pricing processes in order to produce the highest quality deliverables within budget and deadline specification.
• Assess project requirements and provide printing/production options; help establish baseline cycle times and budgets for recurring project types.
• Coordinate with agency and production suppliers.
• Negotiate pricing with production suppliers and ensuring realistic production schedules while reducing rush charges.
• Manage and meet production milestones per project schedule.
• Implements and uses management information systems.
• Ensures best practice in conjunction with wider operations group.
• Ensures most competitive costs are achieved on each project.
• Ensures best practice procedures are followed and documentation complete.
• Develops a good understanding of the client’s business and industry sector.
• Builds relationships with internal clients and manages their perceptions and expectations, particularly with regard to production timing and budgets.
• Resolves customer complaints; Ensures results of the customer satisfaction surveys are acted upon where necessary.
• Assesses production issues in advance and collaborates with creative team to provide solutions/options.
• Demonstrates an understanding of the technological direction of the industry and how these advances will benefit the client.
• Identifies and develops business opportunities in line with the business plan.

Knowledge, Skills + Experience

• 5-7 years of experience with print project management
• Experience in Direct Mail
• Experience with promotional products
• Strong experience with client services
• Ability to operate in professional and global environment
• Working knowledge of GSuite