Client Success Manager

As a Client Success Manager, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will work with a small number of key accounts and be responsible for managing their mental health benefits program, building long-term relationships with clients, and helping to grow and expand our business. This role will be a blend of strategic consulting, project management, and account management, requiring a high degree of collaboration with internal stakeholders and external clients.

• Act as the primary point of contact for a small number of key strategic and large client accounts, building long-term relationships and ensuring their satisfaction with our mental health benefits platform.
• Own the delivery of our mental health benefits platform to clients, working closely with internal stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards.
• Collaborate with cross-functional teams, including sales, product, engineering, clinical, and design, to ensure the successful delivery of customised solutions that meet clients' specific needs
• Develop and execute a mental health benefits program that meets the unique needs of each client, drawing on your experience in management consulting to provide strategic advice and guidance.
• Manage the day-to-day relationship with clients, providing regular updates, conducting check-ins, and resolving issues as they arise.
• Develop a deep understanding of each client's business and use this knowledge to help drive adoption and usage of our mental health benefits platform.
• Collaborate with our internal product, engineering, and marketing teams to identify areas for improvement in our mental health benefits platform and drive innovation.
• Analyze data and metrics to measure the success of our mental health benefits program, identify areas for improvement, and develop insights that inform our product roadmap.

Requirements

• Based in Sydney (or nearby areas)
• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• Experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.

Benefits

• Work in a diverse environment with people from over 10 countries

• A generous leave policy
• Work flexibility
• Medical coverage
• Annual Wage Supplement (Bonus)
• Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
• Birthday Leave (1 day)
• Holidays off
• Quarterly mental health day off
• Mental health benefits (Premium access to our app!)
• Work-life balance and employee wellness
• Regular social events where we have non work-related fun