Offer summary
Qualifications:
4+ years of data analysis experience, Understanding of business operations and revenue drivers, Effective communication skills for non-technical stakeholders, Appreciation for customer-centric approaches, Strong analytical and problem-solving skills.
Key responsabilities:
- Collaborate with CCO, Head of Customer Success, and Support
- Monitor customer churn rates and satisfaction metrics
- Provide data-driven recommendations for upselling and cross-selling
- Measure operational effectiveness of Customer Operations team
- Ensure reliability and quality of data management processes