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Vendor Support and Integration Specialist

Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Bachelor's degree in related field preferred, Experience in troubleshooting, Experience managing a ticket queue, Familiarity with product documentation, Knowledge of digital media.

Key responsabilities:

  • Support internal and external customer requests
  • Manage inventory projections and control
  • Monitor data alerts for disruptions
  • Create and maintain technical documentation
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DOXA Talent
51 - 200 Employees
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Job description

Role Summary

Our client is looking for a Vendor Support and Integration Specialist who will be responsible for ensuring the successful enablement of products to third-party vendors.

SCHEDULE: 9:00 AM – 6:00 PM Eastern Daylight Time (9:00 PM – 6:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

Essential Functions

  • Support requests from internal and external customers for data, troubleshooting, and general support
  • Support inventory management, including projections of inventory needed and ensuring inventory is exhausted
  • Monitor and respond to data alerts for integration and/or product disruptions
  • Create and maintain business and technical documentation for products and processes

Qualifications

  • A Bachelor’s degree in the related field is preferred
  • Experience in troubleshooting
  • Experience in managing a ticket queue and working within SLAs
  • Experience in product and process documentation
  • Experience in inventory management
  • Knowledge of digital media
  • Experience working with Jira is an advantage
  • Strong written and verbal communication skills
  • Ability to speak to users of different levels of knowledge and understanding
  • Strong computer aptitude, which includes expertise with Microsoft 365 applications
  • Analytical skills with particular attention to detail
  • Ability to function in an autonomous environment—independent worker, self-directed

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Non-Verbal Communication
  • Troubleshooting (Problem Solving)
  • Analytical Skills
  • Detail Oriented

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