Supervisor, Education Services

Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there! When you join the Corelation Team, you are embarking on a journey of professional and personal development. 

What We Are Looking For

The Supervisor of Education Services instructs, monitors, mentors and leads the Software Training Specialists in the delivery of all KeyStone training processes to Corelation clients both pre and post conversion. Works closely with the Education Services manager to establish and meet annual goals. Responsible for supervising the daily activities of the Education team. This role interfaces with internal and external key decision-makers across Conversion Services, Client Services, Project Management and Development, with Vendors and Consultant partners, as well as with the converting Credit Unions. Proficiency in the Lead STS position, or equivalent experience, is a requirement.

Education Team Support:

• Work with Education Manager to set goals and direction for Education Services. Coach and motivate education department employees to meet or exceed both team and personal goals.
• Assist Manager in hiring process and training plan development for new Software Training Specialists. Offer ideas to improve onboarding or to enhance the team’s technical skills.
• Assist Manager with mentoring and developing staff. Meet regularly for one-on-one check-ins with each staff member. Ensure high quality and timely quarterly coaching sessions and annual performance evaluations are conducted.
• Provide support and technical direction on KeyStone to Education team. Hold recurring training with staff to ensure current      processes are being followed.

Client Support:

• Remain knowledgeable about KeyStone products and services at a high level. Stay on top of enhancements and maintain a      relevant understanding of the product and services provided to our clients to assist employees/clients with escalated issues.
• Oversee scheduling, travel and delivery of training courses to clients both pre and post conversion. Review proposed project plan dates and identify potential conflicts. Work with manager to create annual client training calendar.
• Ability and willingness to assist, offer guidance, and complete an ongoing project, ensuring deadlines are not missed or extended when possible.
• Keep abreast of supporting documentation on Confluence to provide guidance and direction to clients for self-learning.

Documentation:

• Update and determine gaps in curriculum materials such as Job Aids, Quick Reference Guides, and KeyReviews. Regularly contribute new ideas to improve student learning. 
• Author, coordinate and support Education Services documentation initiatives on Confluence, according to team needs and goals.

Other Duties:

• Work closely and collaboratively with Project Management, Implementation Services, Core Services, Cards and Development to ensure cooperation and coordination for each project as well as maintaining cross-team processes.
• Meet annual goals/ objectives as outlined by the Director of Conversion Services. Monitor monthly expenses including overtime and non-billable travel for budget.
• Perform other related duties as required and assigned.

Why You Are The Perfect Fit

Experience 

• Three to five years of similar or related experience.
• At least two years of experience leading teams.
• Significant experience in leading end-user training departments.

Education 

(1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.

Interpersonal Skills

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills 

Competencies
1. Supervisory Skills.
2. Training Skills.
3. Customer/Client Focus.
4. Results Driven/Quality Control.
5. Flexibility.
6. Industry Knowledge
7. Ethical Conduct
8. Communication Skills

Why We Are Your Perfect Fit

Benefits Include but not limited to:

Medical, Dental, Vision, Life Insurance

401(K) Match

Discretionary profit share

Discretionary annual bonus

Wellness Programs: Yoga and Massages

Bi-Weekly engagements (coffee tastings, trivia, etc.… )

Community Involvement

Professional Development Growth Days

Vacation Days

Floating Holidays

Sick Days

Parental leave

What you can be a part of:

Company Band

Book Club

Basketball

Flag Football

Volleyball

DEIA groups

*Range depends on geographic metro / zone, budget, and experience.*