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AU RTO Student Services Officer (aXcelerate, Student Convert and/or Cloud Assess) | ZR_511_JOB

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Australia

Offer summary

Qualifications:

Bachelor's degree in related field, 2 years of relevant experience, Strong computer literacy skills.

Key responsabilities:

  • Process student enquiries via platforms
  • Conduct enrolments and administrative tasks
  • Maintain accurate records and manage documentation
  • Support training partners with high-level service
  • Build Skills Generation brand on social media
PeoplePartners Inc. logo
PeoplePartners Inc. https://www.peoplepartnersbpo.com/
201 - 500 Employees
About PeoplePartners Inc.
𝗣𝗲𝗼𝗽𝗹𝗲𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 - 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗢𝗳𝗳𝘀𝗵𝗼𝗿𝗲 𝗦𝘁𝗮𝗳𝗳𝗶𝗻𝗴 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀Our mission is to partner with leaders to scale businesses worldwide, offering tailored offshore solutions that tap into a global talent pool to deliver efficiency and outstanding performance.𝗪𝗵𝘆 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝘄𝗶𝘁𝗵 𝘂𝘀?• 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗧𝗮𝗹𝗲𝗻𝘁 𝗳𝗼𝗿 𝗛𝗶𝗴𝗵 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: Handpicked top talent aligns with your specific needs for optimal results.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗲𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Accelerate your growth with our bespoke offshore teams.• 𝗜𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗟𝗼𝘆𝗮𝗹𝘁𝘆: We fuel loyalty, promoting high retention rates via unique employee engagement programs.• 𝗨𝗻𝗺𝗮𝘁𝗰𝗵𝗲𝗱 𝗦𝗮𝘃𝗶𝗻𝗴𝘀: Save up to 70% on labor costs with our transparent pricing.• 𝗦𝗲𝗰𝘂𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Leverage our seasoned professionals' advanced tech skills for robust security and seamless delivery.• 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲 𝗪𝗼𝗿𝗸 𝗠𝗼𝗱𝗲𝗹𝘀: Embracing a "Remote-First, Client-Centric" approach, we flexibly offer remote, hybrid, or office-based models to match your preferences, championing your needs in the ever-evolving business landscape.• 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: We ensure smooth offshore operations with comprehensive management, administrative support, and regulatory services.PeoplePartners is a global force in shaping the future of work, unlocking growth, and delivering extraordinary results. Are you ready to leverage global talent for exceptional performance and significant cost savings? Partner with us and watch your business transcend borders and exceed expectations. 𝗖𝗼𝗻𝘁𝗮𝗰𝘁:🏢 Level 6 / 316 Adelaide Street Brisbane, Queensland 4000📧 info@peoplepartnersbpo.com📞1300 309 484
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Job description

This is a remote position.

Job Overview:
The Student Services Officer plays a crucial role in providing comprehensive support services to students, fostering a positive and inclusive campus environment, and ensuring students' overall well-being and success. This position involves collaborating with various campus departments, faculty, and staff to address students' needs and concerns effectively.

Job Description:

● Receive and process student enquiries through the various Skills Generation Administration platforms.
● Conduct enrolment and administration activities in compliance with ASQA and State government education and training Departmental guidelines.
● Conduct enrollments and administration as requested, which increases or creates opportunities for Skills Generation to increase its sales.
● Undertake various administrative tasks relevant to enrollments and RTO administration, including documentation creation and control.
● Undertake the Skills Generation Assessment Review Process.
● Maintain and securely keep accurate enrolment and administration records.
● Support training partners through effective communications and high level customer service focus as required.
● Build Skills Generation brand and reputation by maintaining a professional image, including on all social media.
● Attend meetings as required.

Requirements
  • Bachelor's degree in education, counseling, student affairs, or a related field
  • 2 Years of relevant experience
  • Ability to convert student enquiries and develop sustainable relationships that increases Skills Generation’s profitable business opportunities
  • High level of organisational and time management skills
  • High level of written and verbal communication skills, including the ability to resolve conflict situations
  • Strong computer literacy skills, including the Microsoft Office and Google applications
  • ​Experience with aXcelerate, Student Convert and/or Cloud Assess would be highly regarded
Benefits
- Permanent Work-from-home set-up
- Company-provided equipment
- Secondary WiFi Modem
- 21 Leave Credits
- 100% conversion of UNUSED leave credits
- HMO on Day 1
- Grab Voucher every month
- Birthday Gift
- Loyalty Gift
- Christmas Gift
- Work-Life Balance
- Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cloud TestingConflict ResolutionOnline CommunicationAnnual Enrollments

Other Skills

  • Administrative Functions
  • Google Applications
  • Non-Verbal Communication
  • Time Management
  • Microsoft Office
  • Organizational Skills
  • Computer Literacy
  • Customer Service
  • Record Keeping
  • Collaboration
Are you interested?

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