Offer summary
Qualifications:
3+ years in customer feedback analysis, 3+ years in VoC training documentation, Strong strategic thinking skills, Excellent verbal and written communication, Technical proficiency with VoC tools.Key responsabilities:
- Gather customer insights from various channels
- Collaborate with teams to refine VoC strategy
- Design comprehensive CX measurement frameworks
- Analyze VoC data for actionable insights
- Train teams on utilizing VoC tools effectively