Fuel Assistance Intake Specialist (37.5 hours) ($18.02 - $19.11hr)

DEPARTMENT: Community Services 

POSITION TITLE: Fuel Assistance Intake Specialist 

LOCATION: Greenfield 

STATUS: Non-Exempt; Seasonal (October – June)  

SUPERVISOR: Fuel Assistance Lead Intake/Certifier Appeals Specialist 

POSITION SUMMARY

Interview and complete application intake for individuals applying for the Fuel Assistance program (Home Energy Assistance Program HEAP) following funding source and agency guidelines.  

ESSENTIAL RESPONSIBILITIES

1. Collect necessary documentation for establishing eligibility in-person, during phone intakes, and/or mailed information. 
2. Complete data entry of application information. 
3. Answer a multiple phone line system.  
4. As provided by the program, learn, and maintain knowledge of the program’s regulations and guidelines.  
5. Comply with agency and funders’ paperwork requirements. 
6. Provide support with scheduling as needed. 
7. Maintain strictest confidentiality. 
8. Remote work available complying with the agency’s policy. 
9. Attend regularly scheduled supervision meetings, team and department meetings, mandatory agency trainings, and participate in professional development activities.? 
10. Performs related work as required.

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may be adjusted to meet the operational needs of the agency. 

QUALIFICATIONS/SKILLS

We invite individuals with lived experience who are part of communities that have been historically denied a full opportunity in aspects of economic, social, and civic life to apply. These communities include, but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and persons adversely impacted by multigenerational poverty or other inequality.

The ideal candidate will demonstrate the following competencies: 

• Interpersonal communication – verbal and written, in-person and phone 
• Customer service skills 
• Organizational and attention to detail skills 
• Conflict resolution, problem-solving, establishing priorities, navigating change 
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations. 

Key Knowledge and Experience:

• Experience working with marginalized communities and individuals with low incomes. 
• Experience with data management, data capture, tracking methods and analysis for outcome measurements. 
• Adapt to changing priorities and demonstrate close attention to details? 
• Proficient computer skills (Microsoft Suite) and databases. 
• Bi-lingual in English and Spanish, Haitian Creole, and/or Russian is a highly valued skill for this role. 

To Qualify:

Minimum Qualifications/Transferable Skills:

• Two years of customer service and office experience in a social services or closely related field. 

We encourage individuals who believe they have the skills necessary to thrive to apply for this role.? We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.?

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Requires sitting for extended periods. 
• Working in an office environment. 
• Some bending and stretching required. 
• Extensive use of the telephone is required. 
• Manual dexterity required for use of calculator and computer keyboard. 
• Must be able to lift from 20 – 30 lbs. 
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus. 
• The work environment includes indoor office environments or comparable spaces, and community spaces, with occasional exposure to outdoor weather when traveling to outreach or meeting sites. The noise level varies by site. 

AA/EOE/ADA

Employment is contingent upon successful completion of Criminal Offender Record check (C.O.R.I.) prior to hire and every three years.