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Creator.Group Jobs - Customer Success Manager (m/w/d) - EN speaking for Pressmaster.ai

Remote: 
Full Remote
Contract: 
Full time
Experience: 
None
Work from: 
Germany

Offer summary

Qualifications:

Proven experience in customer success or client management, Strong understanding of software platforms, Excellent presentation and communication skills, Experience with SaaS industry preferred, Ability to analyze client feedback.

Key responsabilities:

  • Conduct onboarding sessions for new clients
  • Develop training materials and client empowerment resources
  • Maintain long-lasting client relationships and check-ins
  • Act as main point for client inquiries and resolutions
  • Monitor client engagement and drive platform adoption
Marketing.MBA: Digital Marketing Powerhouse logo
Marketing.MBA: Digital Marketing Powerhouse Marketing & Advertising Startup https://www.marketing.mba/
11 - 50 Employees
About Marketing.MBA: Digital Marketing Powerhouse
Marketing.MBA acts as a strategic marketing coach and business development consultancy for professionals or Enterprise Brands. We produce bold marketing ideas, implement strategic digital performance sales processes, and train individuals and Enterprise brands to optimize their digital acquisition channels for maximum returns on their marketing investments. We have built a strong brand reputation and helped businesses across a multitude of industries including personal brands & events, retail & eCommerce, & Government entities in the tourism sector to not only produce game-changing results with our help but also help train their teams to formulate and implement cutting-edge cross-channel Digital Marketing Strategies on their own. Get trained to become an Industry Leader by combining Branding with Performance: https://marketing.mba/#calendar Why we are the right fit: ★ KNOWLEDGE: 8+ years of digital marketing experience, over $25 Million spent on ads, we know what works. ★ PRODUCTIVITY: We provide training, processes, systems, templates, strategies & tactics to hit the ground running. ★ RESULTS: We have a proven track record of results from hundreds of clients across a wide variety of industries. ★ SUCCESS: We practice what we preach. Everything we train is backed by success stories and data! The only MBA Level Digital Marketing Training to increase revenue by at least 30% in less than one year. Solutions: ★ For Enterprises: In-House Team Training & Project Support ★ For Individuals: Wold Class Training over a 12 Months Period Get started today: https://marketing.mba/#calendar
See more Marketing.MBA: Digital Marketing Powerhouse offers

Job description


Pressmaster.ai/ Marketing.MBA seeks a passionate and committed Customer Success Manager (m/w/d) - English speaking for our new start-up Pressmaster.ai, as part of the Creator Group.


Welcome to Pressmaster.ai, where innovation meets opportunity. Pressmaster.ai offers an all-in-one PR software solution designed to simplify and speed up creating, sharing, and tracking press articles. Its current key features include AI-powered article creation, seamless online publishing, a drag-and-drop newsroom builder, access to various magazines, and a comprehensive analytics dashboard.


Our AI-driven platform is revolutionizing the PR landscape, empowering professionals to create compelling press articles and distribute them worldwide. We’re on a mission to revolutionize success in the SaaS industry, and we’re seeking a proactive, client-focused Customer Success Manager to drive impactful solutions and elevate our customer experience.

As a Customer Success Manager (m/w/d) you will be responsible for ensuring that Pressmaster.ai clients achieve their desired outcomes and have a positive experience with our platform. You will act as a trusted advisor, helping customers leverage our technology to meet their PR and media goals.

Key Responsibilities:

  • Conduct comprehensive onboarding sessions for new clients to familiarize them with Pressmaster.ai’s features and functionalities.

  • Develop and deliver training materials, including tutorials, webinars, and documentation, to empower clients to use the platform effectively.

  • Build and maintain strong, long-lasting client relationships through regular check-ins, reviews, and feedback sessions.

  • Act as the primary point of contact in Customer Relationship Management for client inquiries and issues, ensuring timely and effective resolution.

  • Develop and execute strategies to help clients achieve their PR objectives and drive platform adoption.

  • Identify opportunities for upselling and cross-selling additional Pressmaster.ai services based on client needs and usage patterns.

  • Monitor client engagement and usage of the platform to ensure they are deriving maximum value.

  • Provide regular performance reports and insights to clients, highlighting key metrics and areas for improvement.

  • Troubleshoot and resolve any technical or operational issues clients may encounter with the platform.

  • Collaborate with the support and product teams to address and escalate complex problems.

  • Gather and analyze client feedback to understand their needs and challenges.

  • Work with the product and engineering teams to advocate for product enhancements and new features based on customer input.

  • Act as a client advocate within the company, ensuring their voice is heard and their needs are prioritized.

  • Share best practices and success stories to foster a community of engaged and successful users.

  • Maintain up-to-date knowledge of Pressmaster.ai’s features, industry trends, and competitive landscape (Documentation and Knowledge Management).

  • Contribute to the development and refinement of knowledge base articles, FAQs, and help guides.



Why Join Pressmaster.ai:

  • Accelerate Pressmaster.ai's revenue growth and expand our market presence.
  • Play a crucial role in driving sales strategy
  • Solidify Pressmaster.ai's position as a leader in the SaaS industry.
  • Opportunity for career advancement, impact on company growth and success.
  • Exposure to innovative technologies and market trends.


Required profile

Experience

Level of experience: None
Industry :
Marketing & Advertising
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Knowledge ManagementSales StrategyData AnalysisCustomer Relationship ManagementCustomer EngagementProject ManagementMarket TrendClient OnboardingHardware Troubleshooting

Other Skills

  • Verbal Communication Skills
  • Problem Solving
  • Analytical Thinking
  • Relationship Building
  • Training And Development
Are you interested?

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