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Program Manager

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Tennessee (USA), United States

Offer summary

Qualifications:

BA/BS in Computer Science or Business, 5+ years experience in project management, Experience with SmartSheet and Excel, Excellent analytical and communication skills, PMP certification preferred.

Key responsabilities:

Manage client implementations and programs
Plan, execute projects to meet objectives
Deliver key performance reports and recommendations
Collaborate to develop business reviews and explore growth opportunities

Syndigo Large https://www.syndigo.com/

1001 - 5000 Employees

See more Syndigo offers

Job description

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.

Basically, we're the accurate data behind how people feel when they shop online with confidence!

We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly! We're ready for you to collaborate with us to challenge the status quo!

A Syndigo Program Manager is responsible for managing major retail/distributor implementations, ongoing programs, and technical support. Acts as a client liaison, overseeing program planning and execution to meet objectives across Syndigo products. Manages requirements, scope, timelines, costs, and risks while providing technical support to users. Delivers key performance reports to clients, offering insights into system and process efficiencies. Identifies issues, conducts analysis, and presents data-driven recommendations. Collaborates with internal teams to develop quarterly business reviews and explore growth opportunities.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

Implementation: Manages the complete project life cycle, including: discovery, analysis, estimation, development, quality control, delivery, and maintenance phases in conjunction with the product & technical implementation teams

Requirements Definition: Leads requirements gathering sessions with the client’s business and IT users to clearly define and document the business need, working with the client to determine which needs are met by the core application and which needs would fall under a services agreement.

Solution Design: Create the detailed specifications and high-level solution design which defines how the business requirements will be met, documenting current and future process flows as well as use cases in partnership with data engineering and development teams.

Scope: Manages program scope according to program requirements and client constraints.

Time: Develops and maintains program plans, including: analysis, planning, tracking, reporting, and evaluating program milestones and deliverables.

Cost: Responsible for creating program estimates, tracking program expenses, managing forecasted against actual costs, and meeting budgeted hours. If applicable.

Quality: Manages program outcomes and relies on experience and judgment to plan and accomplish goals. Ensures that all program goals are achieved according to specifications and business objectives.

Human Resources: Influence without authority. Manages resource constraints, performs weekly allocation of program resources, and directs resource activities.

Communication: Responsible for day-to-day client and program team communication. Coordinates client interaction, program meetings, program updates, etc. Responsible for keeping historical accounts of progress and communications. Periodic travel to partners & Syndigo Corporate offices.

Risk: Keeps program team and management informed of program risks and takes efforts to manage and minimize program risks.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

BA/BS degree in Computer Science, Business, and/or related field

5+ years’ experience in project management or client-related position in SaaS

May require travel for client meetings

PMP certification preferred

Must demonstrate excellent analytical, verbal, and written communication skills

Experience working with executive-level customers, suppliers and consultants to gather requirements, develop & execute program plans

Experienced user of SmartSheet, Excel & SharePoint

Experience with software packages, including but not limited to Microsoft Office Suite including, Word, Excel, Access, and PowerPoint

Knowledge of Salesforce and Jira preferred 
Exposure to the retail industry a plus

#LI-BH2

#LI_Remote

Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it’s one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.