Senior Manager, People Operations

Title: Senior Manager, People Operations

Location: The candidate must be located in Canada or USA. Our HQ office is located in Toronto, ON, Canada, but the role is remote/hybrid/flexible. 

Reports to: Chief of Staff to the CEO 

At Practice Better, we believe practitioners and their clients deserve better. We’re changing how health and wellness practitioners work by building a modern EHR that’s designed to support the health of their clients and their practice at the same time. 

We’re on a mission to help millions of practitioners build the independent practice of their dreams. Founded in 2016, we’re built by practitioners, for practitioners. In 2023, we acquired That Clean Life, the #1 nutrition planning software for nutrition-based care. With more than 40,000 customers in 70+ countries worldwide, we’re honored to be the EHR of choice for the practitioner with an independent spirit. And we’re just getting started.

How we work:

Practice Better operates remote-first, hybrid optional. We ensure each member of our team is equipped with the necessary tools to perform effectively within the comfort of their own space. However, flexibility is important! So, if you need to stretch your legs or whiteboard with your team, you can use our beautiful, private downtown Toronto office.

Position Overview:

Practice Better is looking to welcome a talented Senior Manager, People Operations to our growing People team. This role will oversee the People operations, programs and processes that scale globally and ensure our people have amazing experiences at work. This leader will design and develop new programs and initiatives to deliver amazing employee experiences and ensure our People practices and culture are well looked after and thoughtfully curated as we continue to grow. 

This is a remote-first role, though we have office space in Toronto for those in the Greater Toronto Area looking to use a formal office space. This individual will manage one direct report and will work closely with our fractional Chief People Officer on full-scale people strategy and project and program execution.

What You'll Be Doing

• This role will be responsible for building and executing Talent Management programs, Culture, People Tech and Analytics, and Operations which includes HR compliance, policies, immigration, and benefits. This role will also oversee Talent Acquisition and recruiting team.  
• Talent Management Programs– oversee performance management programs and initiatives to support the development of a culture of continuous feedback. This may also include light HR Business partnering responsibilities and coaching managers on effective performance management practices to uphold our high-performance culture with deep care and consideration for each individual’s experience
• Employee Listening and Analytics – design and execute a variety of important surveys to consistently gather and analyze data on employee sentiment. This includes annual engagement surveys, quarterly pulse surveys, and DEIB surveys to measure and act on the experiences of our people.
• People and Talent Acquisition Operations, Systems and Compliance–  Own the delivery, documentation, and effectiveness of core People and TA operations functions and oversee a direct report who manages full lifecycle employee processes. This includes designing delightful onboarding programs and thoughtful and efficient offboarding. This leader will also oversee all People systems, people and talent acquisition analytics reporting and pipeline/candidate funnel reporting, compliance matters, policies, leave administration, and benefits/perks.
• People Operations Projects — execute a variety of People projects and initiatives as Practice Better scales. These could range in subject matter from projects that support scaling our culture to implementing career-leveling systems to Leadership Training - all with the goal of supporting our employees in growing their careers and skills while having an incredible experience growing as people while at Practice Better.
• People Strategy – Contribute to the creation of People team strategy and roadmaps and execute programs and processes to support our People Philosophy and functional goals 
• Partnering with our People – Partner closely with employees, managers, stakeholders, leadership team, and direct report to support the curation of Practice Better’s culture. This includes overseeing our Culture programming strategies with a focus on DEIB and inclusivity.
• Talent Acquisition – Oversee talent acquisition for Practice Better including management of our lead recruiter. Provide guidance on recruitment and sourcing best practices and work in partnership with recruiting and management teams to attract high caliber talent to practice better while ensuring an amazing candidate experience. 

Who You Are:

• Self-directed, highly motivated People Operations leader with 8+ years of progressive experience in either Canada and/or the US, ideally in a high-growth,  high-tech environment
• A minimum of 2-4+ years of experience in leading and managing in a people-manager role
• Has a strong understanding of the operational and cultural needs to support a scaling and growing company
• Strong People Operations expertise with technology, systems implementations, process documentation, reporting, and data and analytics
• Excellent project management and change management experience is a must. You are the type of individual who is comfortable developing project plans and timelines and collaborating with cross-functional teams to ensure deliverables are met with the desire to self-manage progress against milestones with a high degree of accountability and personal urgency
• Experience with talent acquisition and/or recruiting practices and processes;  knowledgeable in sourcing practices for technical talent, ideally within a tech or software company
• Extremely service-oriented and works in service of creating exceptional experiences and interactions to serve our internal customers- our people. 
• Extremely detail and process-oriented, to effectively manage multiple priorities while making meaningful progress against short and long-term departmental and company goals
• Takes pride in quality, consistency, and empathy, guiding principles to drive everyday work and projects
• Welcomes a fast pace of work and sees change as exciting. A role modeling and culture carrier that is open to, flexible with, and adaptable to change. 
• Ability to work as a "hands-on" manager and willingness to get things done
• Proficient with People Tech systems, experience with Lattice and/or BambooHR strongly preferred; Well-versed in Google Suite (docs, sheets, etc.) and Notion

Our Perks and Benefits:

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
• Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental. 
• Retirement savings matched up to 2% (401K / RRSPs)
• Sprout Family: Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey. *Currently for Canadian Employees Only*
• Inkblot: Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counseling through our corporate mental health programs and individual counseling services. *Currently for Canadian Employees Only*
• Choose your device: Are you Team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
• Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
• Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies.
• Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc.
• Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. 
• Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.