Associate Operations Manager - Lagos

Control Risks is a specialist risk consultancy that helps to create secure, compliant and resilient organisations in an age of ever-changing risk. Working across disciplines, technologies and geographies, everything we do is based on our belief that taking risks is essential to our clients’ success. We go beyond problem-solving and give our clients the insight and intelligence they need to realise opportunities and grow. From the boardroom to the remotest location, we have developed an unparalleled ability to bring order to chaos and reassurance to anxiety.

To drive the CSC operations business with a focus on the delivery of high-quality embedded risk consulting to our clients. The individual will ensure the delivery of world leading, embedded risk consulting and risk management solutions to a range of clients. This is a regional role with a focus on Nigeria and wider West Africa.

Task and Responsibilities

• Developing successful client relationships.
• Creation and management of sales leads.
• Ensure all projects are being delivered on time and in budget.
• Identify and implement operations management processes.
• Ensure that embedded consultants are effectively supported by Control Risks

• Management of embedded security risk consulting projects and associated client requirements across West Africa on a day-to-day basis.
• Quality control of documentation including weekly reports to clients.
• In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented.
• Coordinating journey management, protective service (including close protection) and associated client service delivery to the highest standards. Liaison with service providers to ensure quality delivery in these areas.
• Active client engagements, including site visits to ensure the service delivery standards for each project are being met. Proactive monitoring of outsourced security provider delivery to our clients.
• Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required.
• Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients.
• Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
• Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.

Requirements

• A background in delivery of security solutions to clients to a high standard within an international risk management company.
• Deep knowledge of Nigeria and wider regional affairs.
• Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa.
• Strong data management and IT skills, with professional experience and ability in Excel.
• Experience in successfully engaging with clients.
• Highly developed communication skills.

Benefits

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.

We operate a discretionary global bonus scheme that incentivizes, and rewards individuals based on company and individual performance.

Control Risks supports hybrid working arrangements, wherever possible, and emphasise the value of in-person time together - in the office and with our clients while continuing to support flexible and remote working.

As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free of discrimination, of all candidates throughout our recruitment process.